Nothing to complain about!

Mama

Ma

Love the 12 month CD with the 5 percent return!

Lisa

VA

Excellent service - staff attitude - great banking products

Bob D

Bedford MA

Having become a member recently, I had been looking for a bank that was local. I found one with courteous people great rates and excellent benefits.

Vinnie

MA

The app compared to other banking apps is severely delinquent. I tried to find rates on auto loans and it directed me to starting an application. There is no ability to see your accounts easily. You have to find links and work your way through it

Jay

Springfield ma

I received assistance with applying for a heat loan through HFCU. The person assisting me was professional, friendly, and made the process of applying very simple and convenient. The turnaround time for approval was very fast. Thank you HFCU!

Tony

Hanscom AFB, MA

My experience with Rhonda was excellent, she was informative and a pleasure to work with.

Pino

Andover MA

My wife and I had a great experience start to finish. Anna was a pleasure to work with. She answered all our questions and was in constant communication. I'd highly recommend this bank!

Matt

01876

I think Jake went above and beyond to make my initial setup easy for me He was very patient Olga is very professional and explained all very well Sara was gracious and understood my questions Rhonda was great and helped me get to finish line. All in all a excellent experience

Lisa

MA

It was difficult to accomplish opening a new account and moving money. The online tools were very cumbersome ormcould not be used. We (husband and I) could not get account opened online since the co-applicant lead to a dead end by asking for login of co-applicant when already logged in. Having to send pictures from drivers license multiple times, for husband's certificate account when set up, for kim's New account when set up, and formkim's high yield was very cumbersome. Couldn't send online once sonhad to seti unto secure emails. Didn't know there were secure emails sonhad to get that all set up as well. When we asked for kim's High yield to be set up, we were told couldn't do over the phone, had to be set up online which again was pain trying to do co-applicant and had to switch from picture of license approach to typing in info. So please run some cars through the online system and capture improvements. Also had problems linking accounts across people. Tried to link Spurgeon Norman account with Kim norman's. An old vehicle loan account showed up. Was finally able to link kim's Primary account but. It high yield. Gave up and figured if we transferred we'd go from spurgeon's high yield to kim's Primary and then go to kim's Account and transfer between her primary and high yield. Online tool kept giving error that link could not be set up. We had to do all of this since when we checked on account insurance for ncua we were told that 250k ornso over all accounts under one person. Was the max and that the 350k or so we had in the accounts would have to be split to a different account in order to be insured and thus we had to set up an account for Kim as well as Spurgeon Norman's long term account. So what should have taken a few hours perhaps to accomplish took a numbers of hours and phone calls over multiple days. Everyone who helped or try to help over the phones were very good and understanding. Challenge is the difficencies or problems online.

Norman's

Bella vista arkansas

Hanscom makes saving easy. I especially like how easy it is to move funds between accounts

Lou

Chicago, illinois

You folks are so knowledgeable and so helpful. There has never been a time when I have called for help that your customer service hasn't been terrific, respectful and willing to do whatever necessary to satisfy my concerns.

Joy

Hamlin, KY

I've been with Hanscom AFB Credit Union from the 1980's and have always been happy with the service. Personal service is the feeling I get when dealing with HAFB CU.The rates are always better than the local banks. I financed my auto with Hanscom AFB CU because the rates were a couple % points lower than the other financial institutions offering financing. Credit Unions are the best hands down.

Steve

Leesburg, Florida,

I love working with HFCU. They do a great job making banking easy and convienent

Matt

Boston, MA

Love Hanscom Federal Credit Union. There for their customers

Niamh

Boston

Hanscom Federal Credit Union is the best for the money. It is trustworthy and reliable.

Fariba Amary

Boston MA

So easy and just better than what's available elsewhere. Easy choice.

NENate

Northeast US

This could not have been made any easier for me. It was all done by a great HCU employee on line and I just stopped in at my convenience to identify that I wanted to set up a thrive account. Done

Chief

Topsfield, MA

I've been a member here for 3 months . I find that certain offices are better organized for helping new members than others. You should certainly have a more specific account of the services offered to new members . There's a certain amount of time needed to train more account service personal . So far I've run into a problem with loans . Not all facets of the process where explained to help with the choices of the application . I had a very rude and disappointing loan officer that wouldn't take the correct time to help with the process . I find that disturbing that a member can be misjudged by his credit background . I sincerely hope that you have a better way to help better this part of the Credit Union . My rough treatment was uncalled for when I had no ideas on the services offered would be beneficial if given a chance for my explanation of circumstances. Please educate your departments on better customer service and personal behavior towards members .

Oneknight

Boston

Personal banking at its very best!

BostonLaLa

Boston, MA