The experience was too time consuming. The instructions on my matured cd indicated that I could open a thrive account over the phone. It took three phone calls and finally a visit to your Dorchester office to open it. I am very happy with the rate you offer but it should not have taken so many steps to get it. Your Dorchester office personnel are very pleasant but the office is understaffed. There were many people in line also stating that more staff is needed there. The people on the phones were very pleasant but had limited access to helping me.