|Dividend Rate||APY1||Alert Me|
|4.89%||5.00%||Receive a notification when this rate changes|
At the Beverly location the ladies are great, customer service outstanding.
Unfortunately I do not remember names, but, every employee I have dealt with at Hanscom AFB, Bedford, Devens, and Littleton have been very skilled and have responded to each of my requests with a smile and a thank you. I will be a member for all my remaining days.
Palm Beach, FL
I was impressed with the representative who assisted me. She was both knowledgeable, thorough and patient. I'm comfortable with account revision implemented. She updated me on other available options for future consideration stressing she didn't want me feeling overwhelmed. I chose to take advantage on the spot!
Great rate on car loan.
Wish the deposit amount limit was higher. I would deposit more.
Over the years I'v come to know the staff at Devens. They welcome us as part of the greater family.
It would have been efficient experience if there was a checklist for the payee. The first time I brought the check the initial Hanscom clerks could have explained to me that I need to go to probate court to represent the estate. That I will need a State EIN (employee Identification Number) prior to opening an account. Then the third clerk could have assisted me without having been delayed processing or running around mode as this was so frustrating for the both of us before we properly completed the transaction. This might have been unusual or unique but it would have been so much easier if they had a checklist for both of us, rather than having to make numerous calls which was also frustrating. In my case, it was exhausting and caused me great anxiety because of the driving, parking and running around. I hope that I am the only one to go through this unusual situation. I do want to thank everyone who was kind, helpful and patience with me through this ordeal - Hanscom and state empoyees.