The points for eligible ATM & Check Card (processed as credit) and/or Platinum Credit Card transactions are updated daily. They are added to the MemberPoints total after they have been posted to the member's checking or credit card account. (There may be a lag of 1 to 2 days depending when the file is transmitted).
Generally, awards will be shipped from the Award Headquarters via a parcel delivery service or by the U.S. Postal Service and should arrive 4-6 weeks after your order is received. Some items may be shipped directly from the manufacturer. You will be notified if there is a delay in filling your order. If the item is no longer available, a substitute of equal or greater value will be shipped. Occasionally, a similar substitute may not be available. In that instance, you will be contacted and assisted with making another award selection or your points will be added back to your account.
Please check your packages closely for any apparent damage before signing to accept any packages. If there is damage, please write a note on the delivery receipt before signing to accept the package. If you find damage after you open the package, please follow the directions on your packing slip included with the package and notify Hanscom FCU of the damage. You will be given instructions and a return authorization number to return the award for replacement.
Yes, you can earn MemberPoints faster because your Hanscom FCU Platinum Credit Card and eligible ATM & Check Card are automatically combined to create one point total. Plus, you can opt to pool points with other household members.
The member wishing to pool their MemberPoints into your MemberPoints account to create one balance will need to contact a member service representative. Please contact us for complete details on pooling your points.