Pay My Loan/External Transfer Information

I only used "Pay My Loan" and never enrolled as an Online Access user. How do I enroll? 

If you are not already enrolled with Online Access, we sent a notification to your primary email on December 6, 2021, with instructions on how to access your login id and password securely.

How do I transfer funds from my Hanscom FCU checking account to my Hanscom FCU Mastercard® credit card? This feature doesn’t seem to be available anymore.

You can still pay your Hanscom FCU credit card by making a transfer from your Hanscom FCU checking account. When you open the “Move Money” page, instead of choosing the “Transfer Money” button at the top of the page, choose the “Pay a HFCU Loan” button underneath it (circled below). This will open your Loan Payment screen where you can choose to pay your Hanscom FCU Mastercard credit card from any Hanscom FCU checking or savings account.

Why did I receive a security alert on December 4th or December 5th saying there was an external transfer authorized in Online or Mobile Access?

This is a normal security alert and was sent as we worked to convert all users from Pay My Loan and Transfer Money into a new system in Online Access. If you schedule Loan Payments or Transfers to and from External Accounts in the future, you will see similar alerts.

What happened to recurring payments? 

If you have set up recurring payments or have a future scheduled payment in the Pay My Loan system, you will not need to take any action to set up your payments through Online Access. Any external accounts you have are already configured, and payment arrangements you have made were moved into Online Access.