I had opened an account with HFCU due to a new branch opened near my home. I had gone in around a half hour before closing to opened an account. Once i had told them i wanted to open an account, I had felt that I was being an inconvenience. I brushed it off and figured that it was probably a long day for them. After a couple of weeks, I went in and spoke with someone on how i can improve my credit and see if they offer anything that will help me out. I was told that they are a few ways and they asked if they could run my credit to see what they could work with. After a few minutes of talking about some options, I was told that they could help me and that they needed a some paper work from some collection agencies. I had spent nearly 5 hours the next day with my collection agencies to find out all the information a can (i.e. how much I owe, account numbers, where to send the payment to etc.) I basically believe that i did all the work for them. I was told that I was going to be able to get a loan to pay my debt for the amount of around 2,500.00. I know it is not a lot of money to pay off on my own but I had just got back on my feet and they said that they could help me. Once i went in with all the information, I was told that I couldn't get a loan and the reason for it was that the person was misinformed by the manager and that she sorry. The second unpleasant experience I had, my mother in law opened an account at the same location and referred my name and the reason is because we both get $30.00 in our saving account after about 90 days I believe. It has been about a little over one year and i went in and mentioned it twice and was told that they took care of it both times and we still haven't seen anything. I have been very upset with bank and really considering about looking for a new credit union who cares about the needs of their customers.
North Billerica, M.A.