Hanscom Federal Credit Union announces the appointment of Michele Hart as its Chief Member Experience Officer. In this newly created position, Hart will be responsible for driving an exceptional and consistent member experience across all channels. The Chief Member Experience Officer will be responsible for Hanscom’s branches and Member Engagement Center.
“I’m excited to welcome Michele to Hanscom FCU,” said Peter Rice, President and CEO of Hanscom FCU. “Throughout the interview process, we could see that Michele was in alignment with our purpose, our strategy, and our values. Michele’s leadership, in all things membership, as well as her passion for community, will enable our success in implementing our strategic priorities through our members-first value.”
Hart brings more than 30 years of experience in business development, lending, and retail management to her new position. Prior to Hanscom, Hart worked as a Loan Officer at Citizens Mortgage Corporation, then as the Vice President/Branch Manager, and eventually, the VP of Business Banking at Eastern Bank. Hart is a graduate of Bay Path College and she has served on the board of Eastern Bank’s Women’s Networking Group. Hart has also served on the Catholic Charities Advisory Board and was a Committee member of the City of Boston Parks and Recreation.
“I am looking forward to joining the Hanscom team as the Chief Member Experience Officer,” said Hart. “Throughout my career I have developed a passion for member experience, understanding the importance of building trust with customers and members. Hanscom has a great reputation as a members-first organization and I am excited to build on that with this new position.”