Online Bill Pay & eBill

Fast, free, and guaranteed. Pay all your bills online.

Overview

  • The payment day you choose is the day your biller receives payment.
  • Funds will not be deducted from your account until your selected payment date.
  • Schedule automatic payments for each payee according to your own specifications.
  • Get started by clicking on the Bill Payment tab in Online Access HD.

eBill

  • Receive, review and pay through Bill Pay.
  • Get convenient online access to your bills so you don't have to keep track of paper bills.
  • Receive email alerts when eBills are received, before they're due, and when your payments are sent.

Bill Pay FAQs

  • What is the purpose of the upgrade?

    The new version of Online Access features streamlined navigation, faster operation and offers a similar experience across all your devices including desktop or laptop computer, or apps on your tablet or mobile phone app.

  • How can I tell if a bill payment was sent electronically or by check?

    There are two ways to tell whether a payment will be / was sent electronically or by check:

    When scheduling payments:

    If the first available pay date is the next business day or the following business day, the payment will be sent electronically.If the first available pay date is three to four business days away, the payment will be sent by check.

    After the pay date:

    In Online Bill Payment, click on "Bill History" on the Payment Center page, then click "View Detail" next to the payment. Check payments will include a check number and account on which the check was drawn. If the check number begins with "55," the check is drawn on your checking account. 

    PLEASE NOTE: If you are submitting a large dollar amount payment, our bill payment provider may choose to send funds via a check instead of an electronic payment. Our bill payment provider guarantees funds to the biller when sending electronic payments. To ensure your payment arrives on time, this guarantee is made prior to debiting your account to fund the payment.

    Should funds be sent as a check instead of electronically,  the choice of payment date will reflect the extra time necessary to ensure your payment will arrive on time.

  • How do I register for Online Bill Payment?

    To register for Online Bill Payment:

    • Log in to Online Account Access
      (Not enrolled in Online Account Access? click here for instructions)
    • Click on "Bill Payment" at the top of the page
    • Review and submit the registration form. If the information on the registration form is not correct, contact us for instructions on how to update your personal information.
    • Your Bill Payment application will be approved immediately.

    Please note that you must have a Hanscom FCU checking account to use Bill Payment.

  • When will my bill payment arrive?
    Bill payments arrive at the biller on the pay date you selected when scheduling the payment.
  • When will my bill payment be withdrawn from my checking account?

    Payments sent electronically or by corporate check will be withdrawn from your checking account on the pay date you selected when the payment was scheduled. If you have set up a recurring payment and the payment date falls on a week-end or holiday, payment will be withdrawn on the first business day before the weekend or holiday.

    Payment sent by laser draft (personal) check will be withdrawn from your checking account when the biller cashes the check.

  • What are the methods bill payment uses to send payments to my billers?

    Our bill payment provider will send payments in one of three ways: electronic, corporate check or laser draft (personal) check.

    Electronic Payments -  Electronic payments arrive at the biller (payee) on the scheduled pay date and are withdrawn from the your account on the pay date. They cannot be stopped.

    Corporate Checks - Corporate checks are drawn on our bill payment provider's bank account. They are sent out several days prior to the pay date and are guaranteed to arrive at the biller on the pay date. The funds are withdrawn electronically from your account on the pay date.

    Laser Draft (personal) Checks - Laser draft checks are drawn on your checking account. They are sent out several days prior to the pay date and are guaranteed to arrive at the biller on the pay date. The funds are withdrawn from your checking account when the biller cashes the check. Laser draft check numbers begin with "55."

    In all cases, you should plan to have funds available in your checking account on the pay date.

  • Are there any service fees for using Online Bill Payment?
    Online Bill Payment is offered free of charge to members of Hanscom FCU.
  • How do I change / verify a biller's address in Online Bill Payment?

    To verify or change a biller's address, follow these steps:

    • In Online Bill Payment, click "Manage My Bills" on the main (Payment Center) screen.
    • Choose the biller from the drop-down menu.
    • Click "Update biller information."
    • Make any necessary changes, then click the "Save Changes" button.
  • How do I stop / cancel an Online Bill Payment?

    Bill payments can be stopped using the "Cancel" link in the Pending Payments area of the Online Bill Payment system. Please note: payments can be stopped up until the time they begin processing. Once an electronic payment has begun processing, it cannot be stopped.

    If the bill payment was sent in error, please contact us to explore your options.

    We can place a stop on payments sent by check as long as they have not been cashed by the biller. You will be charged the standard stop payment fee and the biller may also charge a fee for handling the stopped check.

  • What happens if a recurring bill payment date falls on a weekend or holiday?
    Recurring payments scheduled for weekends or holidays will be paid on the first business day prior to the weekend or holiday. Please ensure that funds are available in your checking account on that date.
  • My bill payment was never credited or never arrived at the biller. What should I do?

    You may submit a payment inquiry via Online Bill Payment. Follow these steps:

    • In Online Bill Payment, click "Bill History" on the main (Payment Center) screen.
    • Locate the payment in question then click "View Detail."
    • At the bottom of the Bill Detail section, click on "Payment Inquiry."
    • Complete the payment inquiry form.
    • Click the "Send Inquiry" button.
    • We will respond to your inquiry within one business day.
    You may also contact us to inquire about your payment.