Online Bill Pay & eBill

To register for Online Bill Payment:

• Log in to Online Account Access
  (Not enrolled in Online Account Access? click here for instructions)
• Click on "Bill Payment" at the top of the page
• Review and submit the registration form. If the information on the registration form is not correct, contact us for instructions on how to update your personal information.
• Your Bill Payment application will be approved immediately.

Please note that you must have a Hanscom FCU checking account to use Bill Payment.

There are two ways to tell whether a payment will be / was sent electronically or by check:

When scheduling payments:

If the first available pay date is the next business day or the following business day, the payment will be sent electronically. If the first available pay date is three to four business days away, the payment will be sent by check.

After the pay date:

In Online Bill Payment, click on "Bill History" on the Payment Center page, then click "View Detail" next to the payment. Check payments will include a check number and account on which the check was drawn. If the check number begins with "55," the check is drawn on your checking account.

PLEASE NOTE: If you are submitting a large dollar amount payment, our bill payment provider may choose to send funds via a check instead of an electronic payment. Our bill payment provider guarantees funds to the biller when sending electronic payments. To ensure your payment arrives on time, this guarantee is made prior to debiting your account to fund the payment.

Should funds be sent as a check instead of electronically,  the choice of payment date will reflect the extra time necessary to ensure your payment will arrive on time.

The new version of Online Access includes enhanced usability and security, back-end upgrades and additional capabilities. It also paves the way for potential future enhancements and continues to offer a similar experience across all your devices including desktop or laptop computer, or apps on your tablet or mobile phone app.

Payments sent electronically or by corporate check will be withdrawn from your checking account on the pay date you selected when the payment was scheduled. If you have set up a recurring payment and the payment date falls on a week-end or holiday, payment will be withdrawn on the first business day before the weekend or holiday.

Payment sent by laser draft (personal) check will be withdrawn from your checking account when the biller cashes the check.

Our bill payment provider will send payments in one of three ways: electronic, corporate check or laser draft (personal) check.

Electronic Payments -  Electronic payments arrive at the biller (payee) on the scheduled pay date and are withdrawn from the your account on the pay date. They cannot be stopped.

Corporate Checks - Corporate checks are drawn on our bill payment provider's bank account. They are sent out several days prior to the pay date and are guaranteed to arrive at the biller on the pay date. The funds are withdrawn electronically from your account on the pay date.

Laser Draft (personal) Checks - Laser draft checks are drawn on your checking account. They are sent out several days prior to the pay date and are guaranteed to arrive at the biller on the pay date. The funds are withdrawn from your checking account when the biller cashes the check. Laser draft check numbers begin with "55."

In all cases, you should plan to have funds available in your checking account on the pay date.

To verify or change a biller's address, follow these steps:

• In Online Bill Payment, click "Manage My Bills" on the main (Payment Center) screen.
• Choose the biller from the drop-down menu.
• Click "Update biller information."
• Make any necessary changes, then click the "Save Changes" button.

Bill payments can be stopped using the "Cancel" link in the Pending Payments area of the Online Bill Payment system. Please note: payments can be stopped up until the time they begin processing. Once an electronic payment has begun processing, it cannot be stopped.

If the bill payment was sent in error, please contact us to explore your options.

We can place a stop on payments sent by check as long as they have not been cashed by the biller. You will be charged the standard stop payment fee and the biller may also charge a fee for handling the stopped check.

You may submit a payment inquiry via Online Bill Payment. Follow these steps:

• In Online Bill Payment, click "Bill History" on the main (Payment Center) screen.
• Locate the payment in question then click "View Detail."
• At the bottom of the Bill Detail section, click on "Payment Inquiry."
• Complete the payment inquiry form.
• Click the "Send Inquiry" button.
• We will respond to your inquiry within one business day.

You may also contact us to inquire about your payment.