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Online Banking FAQ

  • Locked out of Online/Mobile Access?

    How can I reset my Online Account Access Password?

    If you are logging into Online Access HD for the first time (and you used Online Access in our old system), you can reset your password by entering your member number in the Login ID box and clicking "submit." On the password screen, leave the password box blank and put a checkmark in the "Forgot Password" box. Click "Login" and follow the prompts.

    If you have already logged into Online Access HD, please make sure you are logging in with your user Login ID instead of your member number. If you do not remember your password, enter your user Login ID in the Login ID box and click "submit." On the password screen, leave the password box blank and put a checkmark in the "Forgot Password" box. Click "Login" and follow the prompts.

    If you do not remember your user Login ID or get an error saying your account is locked out, please contact our Online Account Access HD support at 800-656-4328. They can assist in unlocking your account, assist you with your user log-in ID or help you log into your account.

    A step by step video "Forgot Password?" is available on our help page to assist you with resetting your password.

  • Browser Configuration Information

    Browser Configuration Information

    The default settings in most browsers will allow you to log in to Online Access HD. The following browsers are currently certified for Online Access HD, Bill Payment and our other Online Services:

    • Internet Explorer 11.x (Windows)
    • Microsoft Edge 42.x or hider
    • Mozilla Firefox 68.x or higher
    • Safari 10.x or higher
    • Google Chrome 74.x or higher

    Learn more about specific browser configuration recommendations.

    Still have questions?  Contact member services.

  • How do I download the Hanscom FCU Mobile App?

                                                                                                                                                                                                        

    Visit Google Play (for Android) or the iTunes Apple Store (for iPhone/iPad/iPod Touch) or Amazon (for Kindle) and search for "Hanscom FCU" to download out mobile app. Once you download the app you can login using the same credentials as Online Access HD. Take charge of your finances on-the-go.

    iTunes Apple Store iPhone, iPad and iPod Touch are registered trademarks of Apple, Inc. Google Play and Android are trademarks of Google, Inc. Kindle is a trademark of Amazon.com, Inc.

    Get fast convenient access to your accounts through our apps

    • Check balances
    • Pay bills
    • Deposit checks
    • View history and pending items
    • Find ATM/Branch locations
    • Transfer funds between accounts

    Apple Watch

    Stay close to your money.

    • View account balances and recent transactions at a glance without having to log into Online Access.

    To use the app, download our Hanscom FCU Mobile Access app on your Apple (iOS) mobile device, log in to the app and activate Apple Watch under the Settings menu.

    Deposit Checks

    • Make secure check deposits 24/7 
    • Log on to Online Account Access and click on "Deposit Checks" under the Transactions menu to get started.
    • Deposit Checks online to build your balances without a trip to a branch or ATM. With the mobile app you’ll have the freedom to deposit checks whenever you want – so you’re always in control of your money.

  • Secure Access Code

    Secure Delivery Contact Information for online access/mobile app access (two factor authentication options are phone, e-mail or  sms text)

    How to change your Secure Delivery Contact information so you can register your web browsers or mobile devices.

    • First log into online access at www.hfcu.org
    • Under Menu or Dashboard select and click on Settings
    • Next select Security Preferences
    • Once inside the Security Preferences you can access and make changes to existing Secure Delivery options or add new phone, phone sms text number or e-mail.

      See options below

      • New Email Address
      • New Voice Number
      • New Text Number

    Once you have added your option click on the "Check" icon to save changes

  • Browser Not Registering

       Issues keeping your web-browser registered after entering in the secure access code/token using Internet Explorer 11, Microsoft Edge, Google Chrome, Firefox and Safari

       If your experience issues with secure access code web browser registration from HFCU online access, it may be an issue with your web-browsers settings, not to retain/keep the secure access token after you finish our online session or if you restart your web-browser. Below are examples of each web-browser and where you might find the setting to fix this issue.

    Internet Explorer 11: Look under “Tools/Internet Options” make sure “Delete browsing history on exit” is not check off.

    Microsoft Edge: Click on the three dots in the top right corner to expand the menu and select “Settings” then under Clear browsing data click on “Choose what to clear” make sure under “Always clear this when I close the browser” is set to “OFF”

    Google Chrome: Click on the three dots in the top right corner to expand the menu and select “Settings” then look under “Privacy and Security” select “Clear browsing data” you can un-check the option under “Cookies and other site data” to make sure the HFCU secure access code does not get wiped out when you do “Clear data” on Google Chrome.

    Firefox: Click on the three bars in the top right corner to expand the menu and select “Options” then look to the left of this page and select “Privacy & Security” scroll down to “History” and look for the History option and make sure it’s to “Firefox will Remember history” you do not want it listed as “Never remember history”

    Safari: Open Safari and access “Preferences” then click on “Privacy” look under “Cookies and website date” make sure “Always allow” has been selected.

  • Enabling Text Access

    Enabling Text Access

    1: Log into HFCU online access 

    2: Once inside your profile under the Dashboard select “Settings” and then click on “Text Enrollment”

    3: Under the title Text Enrollment set the service to “ON”

    4: Under “SMS Text Number” enter your phone number and on this same page click/check “Agree To Terms” click “Save”

    5: Next still under “Settings” select “Account Preferences” under each account set the “SMS/Text” option to “ON”

    See list of commands below.

    COMMANDS - text to 226563

    • Balance(s): BAL or BAL
    • History: HIST
    • Transfer: XFER
    • List of Commands: LIST
    • Contact us: HELP
    • Stop Text Access: STOP