Online Access HD has changed for the better! As of Thursday, June 8, you'll see a new design and have access to new features. Learn More
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Mobile Deposits
Make check deposits 24/7 from your mobile device or computer. Learn moreOnline Banking Access
With online banking, managing your accounts is fast and easy
Online Banking Overview
- View balances and history for all your accounts.
- Transfer funds between your credit union accounts & loans instantly or schedule transfers in advance.
- Receive email notifications of your balances, cleared checks and maturing certificates.
Video Tutorials
Online Access New Enrollment
Forgot your online access password?
My Money Manager Overview
Instructions
Here are step by step instructions to get you up and running
To sign up for online access for the first time, open the enrollment form by clicking on Enroll in the Online Access HD box on our home page.
New User Enrollment page
- Complete the information requested on the Enrollment Form
- Select a user name for your access, click the CONTINUE Button
- A pop up box will confirm your enrollment, click the CONTINUE Button
- Select a delivery method to receive a Secure Access Code
- Enter the Secure Access Code into the pop up box, click the SUBMIT Button
- Set a new password, click the SUBMIT Button
- Verify your contact information and notify us if anything is incorrect, click the NEXT Button
- Review the Terms and Conditions and Accept to proceed
- Register the device if it is a private computer that you trust
- Do not register the device if you are enrolling on a public computer or one that is used by multiple people
- Upon your selection, the Account Overview page will open
Reviews
REVIEW SNAPSHOT®
by PowerReviewsHFCUOnline Access HD
(based on 252 reviews)
Ratings Distribution
5 Stars
(139)
4 Stars
(40)
3 Stars
(32)
2 Stars
(24)
1 Stars
(17)
88%
of respondents would recommend this to a friend.
Ratings Distribution
5 Stars
(139)
4 Stars
(40)
3 Stars
(32)
2 Stars
(24)
1 Stars
(17)
Pros
No Pros
Cons
No Cons
Best Uses
No Best Uses
- Convenience:
- Ease of opening/use:
- Value:
- Rate and Terms:
Reviewed by 252 customers
Displaying reviews 1-10
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4/23/2017
(2 of 2 customers found this review helpful)
NOT user friendly
By LMD
from Massachusetts
Comments about HFCU Online Access HD:
There is not much you can do online. You can download all kinds of forms to change information you want to change or update. I have four different banks and this one is my least favorite. The rates are fine but trying to accomplish anything online is like pulling teeth. When I contacted the bank on the phone, that didn't help much either. They told me to download the form and mail it in. Even making payments isn't easy. Last months payment didn't even go through. When the car is paid off I'm done. Sorry Hanscom, would like to stay for your great rates but too much of a hassle in every other way.
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Bottom Line No, I would not recommend this to a friend
(2 of 2 customers found this review helpful)
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4/21/2017
Excellent
By Matt
from Boston,MA
Comments about HFCU Online Access HD:
Services are excellent, Employees are excellent, over all excellent.
- Convenience:
- Ease of opening/use:
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- Rate and Terms:
Bottom Line Yes, I would recommend this to a friend
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4/18/2017
Simple and Efficient
By Jillian
from Denver, CO
Comments about HFCU Online Access HD:
I recently refinanced my vehicle with Hanscom and not only was my rate great, but the whole process was extremely easy.
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Bottom Line Yes, I would recommend this to a friend
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4/17/2017
You're OK
By Bob
from Bedford,MA
Comments about HFCU Online Access HD:
No special comment
Bottom Line Yes, I would recommend this to a friend
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4/17/2017
Process was easy and is helping to improve my credit
By Alfredo
from Boston, MA
Comments about HFCU Online Access HD:
The folks at HFCU at Natick were super helpful and flexible. They made the process of refinancing my car loan much less daunting; specifically, Sumita always makes me feel like I have someone in my corner. As a result of working with the folks at HFCU I've become more aware about my finances and have improved my credit score. After my experiences, it's hard for me to imagine working with anyone else.
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- Ease of opening/use:
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Bottom Line Yes, I would recommend this to a friend
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4/17/2017
Great experience!
By Katie
from Boston ma
Comments about HFCU Online Access HD:
My experience with the branch staff has been adequate.. and then I was reordering through some of my finances and I started working with Lorie and Rhonda. I am happy to have the opportunity to tell you how wonderful they are. Working with them has made me a committed member to this banking institution. They were friendly, helpful, and super efficient. It was absolutely the best experience dealing with anyone in the financial industry yet!
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Bottom Line Yes, I would recommend this to a friend
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4/17/2017
Great customer service
By Me
from Boston MA
Comments about HFCU Online Access HD:
Wonderful customer service each time I go bank
- Convenience:
- Ease of opening/use:
- Value:
Bottom Line Yes, I would recommend this to a friend
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4/17/2017
Always feel like the #1 customer at HFCU!
By Ken
from Peabody MA
Comments about HFCU Online Access HD:
Have been a customer for about 6 months. I always feel like i am the most important customer whenever I visit a branch or call customer service.
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Bottom Line Yes, I would recommend this to a friend
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4/17/2017
Friendly, professional, down-to-earth and responsive
By Don C
from Boston, MA
Comments about HFCU Online Access HD:
Whether it's opening a simple account or trying to determine options regarding mortgages or college financing, the staff at Hanscom are always friendly, welcoming and informative. I initially opened an account merely to have a place to deposit a portion of my paycheck, but now use Hanscom as my principal financial institution. As a plus, the website is easy to use for most purposes.
Bottom Line Yes, I would recommend this to a friend
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4/17/2017
Have enjoyed my HFCU experience greatly!
By Golfshoe
from Scottsdale, AZ
Comments about HFCU Online Access HD:
Great!
- Convenience:
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Displaying reviews 1-10
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Merchant response: Thank you for letting us know. I am sorry for the inconvenience. I understand a member service rep has contacted you and the issue is resolved.