Online Access HD

Managing your accounts is fast and easy

Overview

  • View balances and history for all your accounts.
  • Transfer funds between your credit union accounts & loans instantly or schedule transfers in advance.
  • Receive email notifications of your balances, cleared checks and maturing certificates.

Video Tutorials

Video : Online Access Help for New User

X-TEL Password Request Form

Video : Forgot your online access password?

OAA HD Accounts

Instructions

Here are step by step instructions to get you up and running

To sign up for online access for the first time, open the enrollment form by clicking on Enroll in the Online Access HD box on our home page.

New User Enrollment page

  • Type in your member number, X-TEL password, and Last Name (as it is in our records); then click the Submit Enrollment button.
  • A page will open with a temporary User Name and Password. The temporary user name will be your Member Number. The password is a random code of numbers and letters.
  • Copy the password then click the “here” link to be logged into Online Access in a new window line.

Set-up Your Login data

  •    This will return you to our home page log in box.  Enter your member number and click the Submit button.
  •     A new page will open asking you to type in your password.  
  •     Paste the password from the Enrollment screen here. Click on the Login Button.
  •     Select a delivery method to receive a Secure Access Code, click the SUBMIT Button.
  •     A Secure Access Code will be generated and sent by way of the contact method you selected.
  •     Once you get the code from your phone or email enter it into the Secure Access Code box, click the SUBMIT Button.
  •     A page will open asking you to Activate the Browser.   
  •     Choose to either Activate the Browser or get one time access only.
  •     Review the Terms and Conditions and Accept to proceed.
  •     Verify Online Profile, Click Submit, Click OK in the confirmation box.
  •     Change Password in accordance with requirements, re-enter temporary password in the  Old Password Box, Create a New password, Confirm, Click Submit, Click OK to confirm.
  •     Create new Login ID in accordance with requirements. Click Log out.

Login

  •     Enter new Login ID, click Submit
  •     Enter new password, click Log in
  •     Account Overview page will open if browser was activated.
  •     If not activated, Security Code Page will appear.

Reviews

REVIEW SNAPSHOT®

by PowerReviews
HFCUOnline Access HD
 
4.0

(based on 252 reviews)

Ratings Distribution

  • 5 Stars

     

    (139)

  • 4 Stars

     

    (40)

  • 3 Stars

     

    (32)

  • 2 Stars

     

    (24)

  • 1 Stars

     

    (17)

88%

of respondents would recommend this to a friend.

Pros

No Pros

Cons

No Cons

Best Uses

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Reviewed by 252 customers

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(1 of 1 customers found this review helpful)

 
2.0

NOT user friendly

By 

from Massachusetts

Verified Buyer

Comments about HFCU Online Access HD:

There is not much you can do online. You can download all kinds of forms to change information you want to change or update. I have four different banks and this one is my least favorite. The rates are fine but trying to accomplish anything online is like pulling teeth. When I contacted the bank on the phone, that didn't help much either. They told me to download the form and mail it in. Even making payments isn't easy. Last months payment didn't even go through. When the car is paid off I'm done. Sorry Hanscom, would like to stay for your great rates but too much of a hassle in every other way.

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5.0

Excellent

By 

from Boston,MA

Verified Buyer

Comments about HFCU Online Access HD:

Services are excellent, Employees are excellent, over all excellent.

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5.0

Simple and Efficient

By 

from Denver, CO

Verified Buyer

Comments about HFCU Online Access HD:

I recently refinanced my vehicle with Hanscom and not only was my rate great, but the whole process was extremely easy.

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4.0

You're OK

By 

from Bedford,MA

Verified Buyer

Comments about HFCU Online Access HD:

No special comment

 
5.0

Process was easy and is helping to improve my credit

By 

from Boston, MA

Verified Buyer

Comments about HFCU Online Access HD:

The folks at HFCU at Natick were super helpful and flexible. They made the process of refinancing my car loan much less daunting; specifically, Sumita always makes me feel like I have someone in my corner. As a result of working with the folks at HFCU I've become more aware about my finances and have improved my credit score. After my experiences, it's hard for me to imagine working with anyone else.

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5.0

Great experience!

By 

from Boston ma

Verified Buyer

Comments about HFCU Online Access HD:

My experience with the branch staff has been adequate.. and then I was reordering through some of my finances and I started working with Lorie and Rhonda. I am happy to have the opportunity to tell you how wonderful they are. Working with them has made me a committed member to this banking institution. They were friendly, helpful, and super efficient. It was absolutely the best experience dealing with anyone in the financial industry yet!

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5.0

Great customer service

By 

from Boston MA

Verified Buyer

Comments about HFCU Online Access HD:

Wonderful customer service each time I go bank

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5.0

Always feel like the #1 customer at HFCU!

By 

from Peabody MA

Verified Buyer

Comments about HFCU Online Access HD:

Have been a customer for about 6 months. I always feel like i am the most important customer whenever I visit a branch or call customer service.

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5.0

Friendly, professional, down-to-earth and responsive

By 

from Boston, MA

Verified Buyer

Comments about HFCU Online Access HD:

Whether it's opening a simple account or trying to determine options regarding mortgages or college financing, the staff at Hanscom are always friendly, welcoming and informative. I initially opened an account merely to have a place to deposit a portion of my paycheck, but now use Hanscom as my principal financial institution. As a plus, the website is easy to use for most purposes.

 
5.0

Have enjoyed my HFCU experience greatly!

By 

from Scottsdale, AZ

Verified Buyer

Comments about HFCU Online Access HD:

Great!

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