Online Access HD has changed for the better! As of Thursday, June 8, you'll see a new design and have access to new features. Learn More
Insurance?
We shop, you save. Get a Free Quote
CU Thrive: Saving is Easy
Reward yourself with a terrific rate. Learn more
Mobile Deposits
Make check deposits 24/7 from your mobile device or computer. Learn moreOnline Banking Access
With online banking, managing your accounts is fast and easy
Online Banking Overview
- View balances and history for all your accounts.
- Transfer funds between your credit union accounts & loans instantly or schedule transfers in advance.
- Receive email notifications of your balances, cleared checks and maturing certificates.
Video Tutorials
Video : Online Access Help for New User
Video : Forgot your online access password?
OAA HD Accounts
Instructions
Here are step by step instructions to get you up and running
To sign up for online access for the first time, open the enrollment form by clicking on Enroll in the Online Access HD box on our home page.
New User Enrollment page
- Type in your member number, X-TEL password, and Last Name (as it is in our records); then click the Submit Enrollment button.
- A page will open with a temporary User Name and Password. The temporary user name will be your Member Number. The password is a random code of numbers and letters.
- Copy the password then click the “here” link to be logged into Online Access in a new window line.
Set-up Your Login data
- This will return you to our home page log in box. Enter your member number and click the Submit button.
- A new page will open asking you to type in your password.
- Paste the password from the Enrollment screen here. Click on the Login Button.
- Select a delivery method to receive a Secure Access Code, click the SUBMIT Button.
- A Secure Access Code will be generated and sent by way of the contact method you selected.
- Once you get the code from your phone or email enter it into the Secure Access Code box, click the SUBMIT Button.
- A page will open asking you to Activate the Browser.
- Choose to either Activate the Browser or get one time access only.
- Review the Terms and Conditions and Accept to proceed.
- Verify Online Profile, Click Submit, Click OK in the confirmation box.
- Change Password in accordance with requirements, re-enter temporary password in the Old Password Box, Create a New password, Confirm, Click Submit, Click OK to confirm.
- Create new Login ID in accordance with requirements. Click Log out.
Login
- Enter new Login ID, click Submit
- Enter new password, click Log in
- Account Overview page will open if browser was activated.
- If not activated, Security Code Page will appear.
Reviews
REVIEW SNAPSHOT®
by PowerReviewsHFCUOnline Access HD
(based on 252 reviews)
Ratings Distribution
5 Stars
(139)
4 Stars
(40)
3 Stars
(32)
2 Stars
(24)
1 Stars
(17)
88%
of respondents would recommend this to a friend.
Ratings Distribution
5 Stars
(139)
4 Stars
(40)
3 Stars
(32)
2 Stars
(24)
1 Stars
(17)
Pros
No Pros
Cons
No Cons
Best Uses
No Best Uses
- Convenience:
- Ease of opening/use:
- Value:
- Rate and Terms:
Reviewed by 252 customers
Displaying reviews 1-10
Previous | Next »
4/23/2017
(2 of 2 customers found this review helpful)
NOT user friendly
By LMD
from Massachusetts
Comments about HFCU Online Access HD:
There is not much you can do online. You can download all kinds of forms to change information you want to change or update. I have four different banks and this one is my least favorite. The rates are fine but trying to accomplish anything online is like pulling teeth. When I contacted the bank on the phone, that didn't help much either. They told me to download the form and mail it in. Even making payments isn't easy. Last months payment didn't even go through. When the car is paid off I'm done. Sorry Hanscom, would like to stay for your great rates but too much of a hassle in every other way.
- Convenience:
- Ease of opening/use:
Bottom Line No, I would not recommend this to a friend
(2 of 2 customers found this review helpful)
Was this review helpful? Yes / No
- You may also flag this review
4/21/2017
Excellent
By Matt
from Boston,MA
Comments about HFCU Online Access HD:
Services are excellent, Employees are excellent, over all excellent.
- Convenience:
- Ease of opening/use:
- Value:
- Rate and Terms:
Bottom Line Yes, I would recommend this to a friend
Was this review helpful? Yes / No
- You may also flag this review
4/18/2017
Simple and Efficient
By Jillian
from Denver, CO
Comments about HFCU Online Access HD:
I recently refinanced my vehicle with Hanscom and not only was my rate great, but the whole process was extremely easy.
- Convenience:
- Ease of opening/use:
- Value:
- Rate and Terms:
Bottom Line Yes, I would recommend this to a friend
Was this review helpful? Yes / No
- You may also flag this review
4/17/2017
You're OK
By Bob
from Bedford,MA
Comments about HFCU Online Access HD:
No special comment
Bottom Line Yes, I would recommend this to a friend
Was this review helpful? Yes / No
- You may also flag this review
4/17/2017
Process was easy and is helping to improve my credit
By Alfredo
from Boston, MA
Comments about HFCU Online Access HD:
The folks at HFCU at Natick were super helpful and flexible. They made the process of refinancing my car loan much less daunting; specifically, Sumita always makes me feel like I have someone in my corner. As a result of working with the folks at HFCU I've become more aware about my finances and have improved my credit score. After my experiences, it's hard for me to imagine working with anyone else.
- Convenience:
- Ease of opening/use:
- Value:
- Rate and Terms:
Bottom Line Yes, I would recommend this to a friend
Was this review helpful? Yes / No
- You may also flag this review
4/17/2017
Great experience!
By Katie
from Boston ma
Comments about HFCU Online Access HD:
My experience with the branch staff has been adequate.. and then I was reordering through some of my finances and I started working with Lorie and Rhonda. I am happy to have the opportunity to tell you how wonderful they are. Working with them has made me a committed member to this banking institution. They were friendly, helpful, and super efficient. It was absolutely the best experience dealing with anyone in the financial industry yet!
- Convenience:
- Ease of opening/use:
- Value:
- Rate and Terms:
Bottom Line Yes, I would recommend this to a friend
Was this review helpful? Yes / No
- You may also flag this review
4/17/2017
Great customer service
By Me
from Boston MA
Comments about HFCU Online Access HD:
Wonderful customer service each time I go bank
- Convenience:
- Ease of opening/use:
- Value:
Bottom Line Yes, I would recommend this to a friend
Was this review helpful? Yes / No
- You may also flag this review
4/17/2017
Always feel like the #1 customer at HFCU!
By Ken
from Peabody MA
Comments about HFCU Online Access HD:
Have been a customer for about 6 months. I always feel like i am the most important customer whenever I visit a branch or call customer service.
- Convenience:
- Ease of opening/use:
- Value:
- Rate and Terms:
Bottom Line Yes, I would recommend this to a friend
Was this review helpful? Yes / No
- You may also flag this review
4/17/2017
Friendly, professional, down-to-earth and responsive
By Don C
from Boston, MA
Comments about HFCU Online Access HD:
Whether it's opening a simple account or trying to determine options regarding mortgages or college financing, the staff at Hanscom are always friendly, welcoming and informative. I initially opened an account merely to have a place to deposit a portion of my paycheck, but now use Hanscom as my principal financial institution. As a plus, the website is easy to use for most purposes.
Bottom Line Yes, I would recommend this to a friend
Was this review helpful? Yes / No
- You may also flag this review
4/17/2017
Have enjoyed my HFCU experience greatly!
By Golfshoe
from Scottsdale, AZ
Comments about HFCU Online Access HD:
Great!
- Convenience:
- Ease of opening/use:
- Value:
- Rate and Terms:
Was this review helpful? Yes / No
- You may also flag this review
Displaying reviews 1-10
Previous | Next »
Merchant response: Thank you for letting us know. I am sorry for the inconvenience. I understand a member service rep has contacted you and the issue is resolved.