Temporary Changes to Branch Availability

All branches are closed Thursday, November 26, 2020, in observance of Thanksgiving Day. 

Click here to see temporary changes to branch availability at our Bedford, Cambridge (Mt. Auburn Hospital), Concord, Dorchester (South Bay Center), JFK, McCormack, MITRE Bedford, MITRE McLean (Virginia), Moakley, Natick, and O'Neill branches.

Online Banking Access

With online banking, managing your accounts is fast and easy

Online Banking Overview

  • View balances and history for all your accounts.
  • Transfer funds between your credit union accounts & loans instantly or schedule transfers in advance.
  • Receive email notifications of your balances, cleared checks and maturing certificates.


Video Tutorials

Online Access New Enrollment

Forgot your online access password?


Here are step by step instructions to get you up and running

To sign up for online access for the first time, open the enrollment form by clicking on Enroll in the Online Access HD box on our home page.

New User Enrollment page

  • Complete the information requested on the Enrollment Form
  • Select a user name for your access, click the CONTINUE Button
  • A pop up box will confirm your enrollment, click the CONTINUE Button
  • Select a delivery method to receive a Secure Access Code
  • Enter the Secure Access Code into the pop up box, click the SUBMIT Button
  • Set a new password, click the SUBMIT Button
  • Verify your contact information and notify us if anything is incorrect, click the NEXT Button
  • Review the Terms and Conditions and Accept to proceed
  • Register the device if it is a private computer that you trust
  • Do not register the device if you are enrolling on a public computer or one that is used by multiple people
  • Upon your selection, the Account Overview page will open



NOT user friendly


There is not much you can do online. You can download all kinds of forms to change information you want to change or update. I have four different banks and this one is my least favorite. The rates are fine but trying to accomplish anything online is like pulling teeth. When I contacted the bank on the phone, that didn't help much either. They told me to download the form and mail it in. Even making payments isn't easy. Last months payment didn't even go through. When the car is paid off I'm done. Sorry Hanscom, would like to stay for your great rates but too much of a hassle in every other way.





Services are excellent, Employees are excellent, over all excellent.



Simple and Efficient


I recently refinanced my vehicle with Hanscom and not only was my rate great, but the whole process was extremely easy.

Denver, CO


You're OK


No special comment



Process was easy and is helping to improve my credit


The folks at HFCU at Natick were super helpful and flexible. They made the process of refinancing my car loan much less daunting; specifically, Sumita always makes me feel like I have someone in my corner. As a result of working with the folks at HFCU I've become more aware about my finances and have improved my credit score. After my experiences, it's hard for me to imagine working with anyone else.

Boston, MA


Great experience!


My experience with the branch staff has been adequate.. and then I was reordering through some of my finances and I started working with Lorie and Rhonda. I am happy to have the opportunity to tell you how wonderful they are. Working with them has made me a committed member to this banking institution. They were friendly, helpful, and super efficient. It was absolutely the best experience dealing with anyone in the financial industry yet!

Boston ma


Great customer service


Wonderful customer service each time I go bank

Boston MA


Always feel like the #1 customer at HFCU!


Have been a customer for about 6 months. I always feel like i am the most important customer whenever I visit a branch or call customer service.

Peabody MA


Friendly, professional, down-to-earth and responsive


Whether it's opening a simple account or trying to determine options regarding mortgages or college financing, the staff at Hanscom are always friendly, welcoming and informative. I initially opened an account merely to have a place to deposit a portion of my paycheck, but now use Hanscom as my principal financial institution. As a plus, the website is easy to use for most purposes.

Boston, MA


Have enjoyed my HFCU experience greatly!



Scottsdale, AZ

Online Access HD

4.0 252


Please note: We will never ask for your online banking login credentials, secure access code, or passwords over the phone.