COVID-19 Member Notice

Because the safety of our members and employees remains our top priority, we are introducing changes to our branch availability that will provide you with seamless service while maintaining social distancing. We have also introduced products and services to ease your financial burden during this uncertain time. 

Here's how we can help: 

Branch Information 

We have Remote Support specialists available to assist you at 800-656-4328. Please reach out with any questions you have about banking from home.

The following Hanscom Federal Credit Union branch locations are closed:

  • U.S. Coast Guard Building in Boston
  • U.S. Army Corps of Engineers Building in Concord
  • JFK Federal Building in Boston
  • John Joseph Moakley U.S. Courthouse in Boston
  • John W. McCormack Federal Building in Boston
  • Mt.  Auburn Hospital in Cambridge, MA
  • VA Boston Healthcare System in Brockton, MA
  • VA Boston Healthcare System in Jamaica Plain, MA
  • VA Boston Healthcare System in West Roxbury, MA

At all other branches, we will be assisting members by appointment only. You can find a list of our branch locations here. To schedule an appointment, please call 800-656-4328.

Please note: We are not accepting Shared Branch transactions at this time. 

Financial Assistance

During the state of emergency, we stand ready to offer financial assistance to help our community impacted by reduction or total loss of income due to reduced hours or temporary layoffs.

Here's how we can help: 

  • LifeLine Loan 
    • 0.0% APR* for the first 60 days. If more than 60 days are needed to repay, the loan will be converted for easy repayments over a 12-month term at a low fixed rate of 8.49% APR*. Learn more

Apply now 

  • Skip-A-Loan-Payment. Hanscom FCU will waive the $25.00 Skip-A-Payment fee for qualified members. Click here for information.
  • Share Certificate fees waived
    • Penalties will be waived for members making withdrawals from certificates during the state of emergency. 

Remote Access

As a member, you can check balances, pay bills, deposit checks, view your payment history, and pending items, find ATM locations, and transfer money 24/7. Get started with Online Access HD and the Hanscom FCU mobile app, and find out how easy it is to take charge of your money without leaving home.

How can I deposit a check with my phone? Watch how it works.

Find and Print Tax Statements in Online Access.  Watch how it works.

We're your partner in personal banking; we take that responsibility seriously. We're grateful that you're one of the Hanscom Federal Credit Union family, and we'll be at your side through these challenging times. As information evolves, we'll be sure to update this page with the most current information we have.

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*APR: Annual Percentage Rate. 0.0% for the first 60 days with no payments required. If the loan is not repaid within 60 days, the borrower would be responsible for making installment payments subject to an Annual Percentage Rate of 8.49%. The maximum repayment term will be 12 months (beginning after the initial 60-day interest free period). No application fees associated with this LifeLine Loan. Eligibility is based on the member being negatively financially impacted by the COVID-19 state of emergency. 

Must be a member of Hanscom Federal Credit Union or eligible for membership. He or she will need to open a membership with a savings and checking account first. Applicant must have an active Hanscom Federal Credit Union share savings account in which loan proceeds will be deposited into.  Applicant must be an existing member in good standing. As always, there is a minimum $25 required to open a membership. Hanscom Federal Credit Union membership required. Terms and conditions are subject to change without notice. 

How can I become a member?