COVID-19 Member Notice

During the state of emergency, we stand ready to offer financial assistance to help our community impacted by reduction or total loss of income due to reduced hours or temporary layoffs. 

Hanscom FCU is, and always will be, here for our members in good times but especially in times of uncertainty.

Stable, strong, progressive, and connected to our community since 1953.

As information evolves, we'll be sure to update this page with the most current information we have.

Branch Information 

During the month of April, we will be adjusting our branch hours as follows: 

  • Weekdays: All open branches will begin business at their standard times and will close no later than 4 p.m. Branches that normally close before 4 p.m. will not be impacted.
  • Saturdays: Branches with Saturday hours will remain open during their normal hours, with the exception of our Dorchester branch which will close at 3 p.m.
  • Sundays: All branches will be closed on Sundays.

Reminder: We are assisting members at open branches by appointment only. To schedule an appointment or work with a Remote Support Specialist, call 800-656-4328Please note: We are not accepting Shared Branch transactions at this time. 

Branches Temporarily Closed

  • U.S. Coast Guard Building in Boston
  • U.S. Army Corps of Engineers Building in Concord
  • JFK Federal Building in Boston
  • John Joseph Moakley U.S. Courthouse in Boston
  • John W. McCormack Federal Building in Boston
  • Mt.  Auburn Hospital in Cambridge, MA
  • VA Boston Healthcare System in Brockton, MA
  • VA Boston Healthcare System in Jamaica Plain, MA
  • VA Boston Healthcare System in West Roxbury, MA

We have Remote Support specialists available to assist you at 800-656-4328. Please reach out with any questions you have about banking from home.

Small Business Program

man holding an iPad

Hanscom FCU is a participating SBA lender committed to helping small businesses navigate the COVID-19 loan relief options. The Paycheck Protection Program, part of the new CARES stimulus package, is a federal loan program aimed at helping small businesses who have been severely impacted by COVID-19. Learn more. 

Forebearance Programs

Helping hands holding a house

Hanscom FCU has instituted a 3-month mortgage forbearance program for its first mortgage and second mortgage/home equity line of credit (HELOC) holders to help qualified members who are suffering financial hardships because of the COVID-19 pandemic. Learn more.

  • If you have a first mortgage with Hanscom FCU and you're experiencing financial hardship, please call our collections department at 866-746-0073

  • If you have a second mortgage/home equity line of credit (Home Equity 3-in-1 Advantage Plan) with Hanscom FCU and are experiencing financial hardship, please click here to start the process. 

Financial Assistance

During the state of emergency, we stand ready to offer financial assistance to help our community impacted by reduction or total loss of income due to reduced hours or temporary layoffs.

  • LifeLine Loan 
    • 0.0% APR* for the first 60 days. If more than 60 days are needed to repay, the loan will be converted for easy repayments over a 12-month term at a low fixed rate of 8.49% APR*. Learn more

Apply now 

  • Skip-A-Loan-Payment. Hanscom FCU will waive the $25.00 Skip-A-Payment fee for qualified members. Click here for information.
  • Share Certificate fees waived
    • Penalties will be waived for members making withdrawals from certificates during the state of emergency. 

Financial First Aid E-guide cover

Financial First Aid

The Financial First Aid Guide will walk you through the best ways to manage your money during an unexpected financial setback. Our guide features information on how to reassess your situation, including taking inventory and reviewing all your expenses, assessing your debts, prioritizing bills and communicating with creditors. Walk through the steps of this guide to help make an uncertain time more stable.

Download our free Financial First Aid Guide

Remote Access

As a member, you can check balances, pay bills, deposit checks, view your payment history, and pending items, find ATM locations, and transfer money 24/7. Get started with Online Access HD and the Hanscom FCU mobile app, and find out how easy it is to take charge of your money without leaving home.

How can I deposit a check with my phone? Watch how it works.

Upcoming Webinars and Resources

Man reading his laptop

  • Free financial education webinars. Learn more about these one-hour programs and register at

*APR: Annual Percentage Rate. 0.0% for the first 60 days with no payments required. If the loan is not repaid within 60 days, the borrower would be responsible for making installment payments subject to an Annual Percentage Rate of 8.49%. The maximum repayment term will be 12 months (beginning after the initial 60-day interest free period). No application fees associated with this LifeLine Loan. Eligibility is based on the member being negatively financially impacted by the COVID-19 state of emergency. 

Must be a member of Hanscom Federal Credit Union or eligible for membership. He or she will need to open a membership with a savings and checking account first. Applicant must have an active Hanscom Federal Credit Union share savings account in which loan proceeds will be deposited into.  Applicant must be an existing member in good standing. As always, there is a minimum $25 required to open a membership. Hanscom Federal Credit Union membership required. Terms and conditions are subject to change without notice. 

How can I become a member?