Best Credit Union around. Lowest rates, best services, free checking, and annual bonus dividend payouts. What more can you ask for?!

Victoria

Brockton

The speed of this loan from the initial call until the final approval was unbelievable. The loan officer answered all my questions and provided plenty of information. I am very pleased!

Sabrina

Atlanta, GA

Anna handled my loan process. She was absolutely fantastic. She handled all matters professionally and quickly, plus kept me in the loop at all times.

Tom the drafter

North Reading, MA

Efficiently accommodated my needs

Photographer

Virginia

Horrible experience using Hanscom for our first HELOC. Application and Heloc closing process were easy and the manager we worked with was responsive and kept us updated. After the HELOC closing we did have to sign another form they had forgot. Then about a week after closing when we were expecting our loan to become available for use, we received notice that Hanscom was freezing our access to the loan (which we hadn't even used yet) because two mortgages (from the previous home-owners) still did not have discharges on record. Despite the fact that we have proof from our closing documents these mortgages for the prior owners were paid off at/before the primary closing, Hanscom will only allow us access to the credit line once discharges are recorded. Apparently they failed to check for outstanding liens on the property BEFORE the closing and decided to check and inform us only after our right to rescind the heloc ended. I would recommend using a company that knows how to properly check property titles and does so with due diligence before the closing so you have no surprises. After questioning Hanscom insisted this would not reflect badly on our credit report. However, the frozen Heloc does show up on our credit report with zero available credit. It would have been helpful to know about these missing discharges before they closed our loan, instead of having them fund a line then revoke access in the same day and report our line as zero to the credit agencies. Go with a company that knows what they are doing!

Not Good for Helocs

Boston, MA

Our phone calls and e-mails were not returned unless the agent needed something specific from us. We were not informed where in the process we were. We were told that our application was approved and signed papers.Then a week or so later, we were told that there'd been a problem with the title search. We were on vacation and had questions but weren't getting them answered. We got no assistance understanding what to do with getting previous lines of credit discharge.

SK

Boston MA

My experience with Abian is always great. From analysis of request, patience, followup and professionalism, she is the best. No need to say anything else! Ken Wrable

Woody

Virginia

Every service I have experienced from HFCU, whether it be car loan, mortgage, equity line, credit card, savings/checking have all been handled professionally, promptly with expert knowledge and true care and concern. Service Representatives suggest ways to improve savings, lower costs, new programs and have helped me establish on-line bill pay... and all with a friendly smile and genuine care. ALL my banking is at HFCU...since the early 60's, HFCU has been there for me. I HIGHLY recommend HFCU to EVERYONE I speak with about banking.

The Circulator

MA

I really couldn't be more happy with HFCU. I was referred by a friend who recently used their services for a home refinance and she was spot on with how quick and easy the process was. Despite living in VA and HFCU primarily serving MA, everything was completed quickly, with ease and on my timeline. Most everything was done online and when I had questions I always received a response via email. When I still wasn't sure and called, I was able to get in touch with Allison K. very quickly. The process was painless, efficient and definitely a product that fit my immediate needs! Glad to have found and used HFCU for my home refinance!

AEB

Clifton VA

Everything about this experience was easy. We did this mostly online with the exception of signing papers. The location was easily accessible and the process was quick.

NH Irene

New Hampshire