Great experience! Easy to apply and heard back swiftly with approval. Also, received option to have money taken out of another bank (ACH). Great service.

Ellen

Marlborough, MA

fast, and convenient

Rafa

Boston, MA

From my 1st phone call to my loan signing and picking up the checks for the Mass Save heat loan I was treated like a member of the family. Any and all questions were answered with courtesy. Julie was subbing in the Billerica branch the saturday I went in to fill out paperwork and I'm so glad she was. I thought I had everything I needed but turns out I was missing 1 vital piece of info but they opened my account and pre-approved the loan until I went back the following thursday about 5 pm with the needed info and completed the transaction. It appears they weren't expecting me that day though because there was no file or checks ready but they got everything done while I waited & I walked out with the loan checks to pay my contractor with before they closed at 6! I am planning to transfer all my accounts there!

Nona

Billerica, Ma

HFCU provided prompt and friendly service in processing my loan application.

Bill from Billerica

Billerica MA

So personable. Friendly is a rarity in the financial world, but was found here. and they had the best rates to boot! A little snag with website technical issues was the only hitch. Delighted to be a member now!

Wen D

Central Mass

Very happy with my experience in getting a heat loan. Definitely going to look at them for an auto refi also!

Mike B.

Chicopee, MA

I have gotten a MassSave loan through HFCU before and it was a good experience then as well, but this time was particularly easy from beginning to end. Devon at South Bay was super friendly and responsive, and I loved that everything could be submitted online. He was very flexible with the terms and was able to get me to the monthly payment I wanted. And when it came time to pick up the check, LOVED the extended hours and days at the South Bay branch. Great experience all around.

Karen

Boston, MA

Great Service in Boston at the Court House branch. They were nice and very helpful. Very professional and kept in contact with me during my loan process from begging t to end.

Dres

Boston, Mass

We applied for the loan and contacted the loan officer through email with necessary documentation. She promptly replied to emails and we got approved the same day and we had the check mailed to us and received it two days later. So fast and way!

Melissa

Methuen, MA

I applied for a Mass Save loan to finance purchase of a heat pump and heat pump water heater. The loan application and approval process went very smoothly. Nancy at the Littleton office was very helpful in guiding me through the loan approval process.

David

Stow, MA