Hanscom FCU Natick Branch employees with member Dawn

Like many Americans, Dawn, a federal officer who works out of the U.S. Army Natick Soldier Systems Center, went through some tough times when the global financial crisis was brewing in 2007.

When her son was 18 months old, he was diagnosed with a rare condition called neurofibromatosis. Dawn and her husband went into debt for his medical care, eventually losing their home. They worked hard to get back on their feet financially, and by 2014 were ready to move out of their small rental and buy a place of their own in Leominster.

She said, “We found a rehab property we could afford and got a loan through a mortgage company. The interest was high, though. We paid and paid, but the principal never seemed to go down.”

Then Dawn met Alix, manager of our Natick branch. “Our pipes had burst,” Dawn said, “so I took a chance and told Alix about it. She sat down, ran some numbers, and all of a sudden, I had a $10,000 credit line, enough to get the pipes fixed.”

During another visit Dawn mentioned her mortgage, how the amount they owed never seemed to budge. “Alix told me to bring all my documents to her, that she’d look everything over to see what the credit union could do. We refinanced through Hanscom FCU, which ended up saving us over $500 a month. We get excited every time we pay our mortgage because we can see what we owe going down.”

She now does all of her banking with Hanscom FCU.

“I look forward to coming in,” Dawn said. “I know if I have a question, I’m going to get great advice. It’s more than banking. Refinancing with Hanscom changed our lives. When you know what to expect, it makes it easier to plan your next move.”

Whether you’re looking to refinance your mortgage, or buying your first, second, or third home, we’ve got a mortgage product to fit your needs. Visit us at www.hfcu.org/mortgage.

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