Mortgage Center

30 Year Fixed Rate

4.047%

Annual Percentage Rate

20 Year Fixed Rate

3.814%

Annual Percentage Rate

15 Year Fixed Rate

3.332%

Annual Percentage Rate

5/1 Year ARM

3.369%

Annual Percentage Rate

Realty Services

REVIEW SNAPSHOT®

by PowerReviews
HFCUMortgage Reviews
 
4.3

(based on 54 reviews)

Ratings Distribution

  • 5 Stars

     

    (37)

  • 4 Stars

     

    (8)

  • 3 Stars

     

    (3)

  • 2 Stars

     

    (2)

  • 1 Stars

     

    (4)

95%

of respondents would recommend this to a friend.

Pros

No Pros

Cons

No Cons

Best Uses

No Best Uses
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Reviewed by 54 customers

Displaying reviews 1-10

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5.0

Fantastic Customer Service!

By 

from Lawrence, MA

Verified Buyer

Comments about HFCU Mortgage Reviews:

I was leery of applying for a mortgage; I went online on a Sunday evening and immediately received my approval. The mortgage specialist were very knowledgeable, answered all my questions throughout the whole process. They were prompt, polite and understanding! What a great team! Thank you all!!!

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5.0

Caring People

By 

from Palm Beach, Florida

Verified Buyer

Comments about HFCU Mortgage Reviews:

I love the HFCU. I got a very good loan.I love the people. I do have to say they were hard to reach by phone and email.

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3.0

wonderful people to work with however

By 

from branch at Bedford Ma

Verified Buyer

Comments about HFCU Mortgage Reviews:

the staff at Hanscom bank and mortgage department were very helpful and informative however the time it took to get approval from the underwriter was excessively long in our opinion. We were refinancing our loan the first of Sept and jokingly said we leave for Florida in January for the winter. We were assured that would not be any problem as we had most of the paperwork they were looking for. However after many a frantic phone call from us we signed the papers the day before we left!

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5.0

My recent HELOC experience.

By 

from Boston, MA

Verified Buyer

Comments about HFCU Mortgage Reviews:

My experience in applying for, and the approval of, my recent HELOC from HFCU was outstanding. The Branch Manager Patty at Barnes Bldg. in Boston was professional and extremely helpful. She was very knowledgeable and she went the extra mile with me and my wife to make the process smooth and easy.
I would highly recommend the HFCU loan services to my friends and family.

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4.0

Great and Easy, but Delays Hurt

By 

from MA

Verified Buyer

Comments about HFCU Mortgage Reviews:

Process was easy to understand and my experience was good; however the processing time was very long and cost me an extra month than expected due to processing delays.

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4.0

Great value and easy

By 

from Santa Clara, ca

Verified Buyer

Comments about HFCU Mortgage Reviews:

It is a good option to have a low rate loan with Hanscom

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5.0

Home Equity loan made easy!!

By 

from Malden Ma.

Verified Buyer

Comments about HFCU Mortgage Reviews:

Recently completed a home equity loan along with a line of credit from HFCU. The entire process was handled by Ms Diana M. in the Burlington branch office and she provided outstanding service. There is nothing I could recommend for improvement because the entire transaction was 100% positive from start to finish.

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(1 of 1 customers found this review helpful)

 
5.0

Banking for today and tomorrow.

By 

from Conway, South Carolina

Verified Buyer

Comments about HFCU Mortgage Reviews:

I have been a Hanscom Federal Credit Union member for over 40 years so it's hard to write a review that will not seem to be a bit bias. The CU has always grown and changed with its technology so it can be competitive in the industry and provide us, its customers, with the "latest and greatest". I do much of my banking on-line where the applications are easy to use. When I need to speak with someone, my phone calls are quickly answered and the staff is knowledgeable, polite and efficient. What more can you ask for in a bank. I highly recommend HFCU for all your banking needs!

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5.0

Professional and responsive staff

By 

from Lynn Ma

Verified Buyer

Comments about HFCU Mortgage Reviews:

I have been with hanscom for 5 years. I have savings account and home equity but it was the first time I applied for a mortgage.

The staff was super supportive and available. I was able actually to get some extra language in P&S to protect me from a scenario that I didn't think of and that hanscom mortgage stuff pointed out at me.

I am very thank full to the management and the staff of hanscom mortgage department.
Keep up the good work.

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(1 of 1 customers found this review helpful)

 
2.0

Long painful process worth the rate

By 

from Westford, MA

Verified Buyer

Comments about HFCU Mortgage Reviews:

The process took way too long and communication was horrible through out the whole thing. The person in charge of our loan application did not seem to want to help ever and I had to fight to get approved and jump through lots of hoops including contesting the appraisal because it was wrong. Every step step was met with more challenges. It took over 4 months to be approved. It was also very expensive up front and then risked not getting it. The rate was good and worth all the hassle to get the lower payments we have now.

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If you complete our online application, your request will be assigned to one of our Mortgage Loan Originators: Joshua Rakiey, NMLS Registry #173193 or Diane Stevens NMLS Registry #14171. Our Hanscom Federal Credit Union NMLS Registry # is 410771.