Mortgages

Credit Union Mortgage Center

30 Year Fixed Rate

3.922%

Annual Percentage Rate

20 Year Fixed Rate

3.689%

Annual Percentage Rate

15 Year Fixed Rate

3.206%

Annual Percentage Rate

5/1 Year ARM

3.609%

Annual Percentage Rate

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REVIEW SNAPSHOT®

by PowerReviews
HFCUMortgage Reviews
 
4.3

(based on 60 reviews)

Ratings Distribution

  • 5 Stars

     

    (41)

  • 4 Stars

     

    (8)

  • 3 Stars

     

    (4)

  • 2 Stars

     

    (3)

  • 1 Stars

     

    (4)

88%

of respondents would recommend this to a friend.

Pros

No Pros

Cons

No Cons

Best Uses

No Best Uses
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Reviewed by 60 customers

Displaying reviews 1-10

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2.0

Not a very good experience

By 

from Lunenburg, MA

Verified Buyer

Comments about HFCU Mortgage Reviews:

The good part of the mortgage process was that I did obtain a loan. The not so good part was finding out late in the process when receiving my mortgage rate lock letter that even though I put down 20 percent to avoid a Private Mortgage insurance my interest rate was going up because I did not put down a larger amount required by a loan ratio. Would have been nice to know about this earlier so I could have made arrangements to avoid the increase in interest rates. Also, I asked the loan officer if the bank could use a local attorney Dave Robichard that would also represent myself as he was local and I could easily meet with him if I had questions and he previously worked with HFCU. My request was turned down and Diane the loan officer instead picked an attorney from Peabody who was to far away to visit in person and I only met him at the closing. I would greatly have preferred the local attorney and was not given any reason why he could not be selected even though he previously worked with HFCU. In general the loan officer in the emails I sent to ask questions responded in a manner that left me with the feeling she did not like her job and was not there to help me at all and in one email stated I was responsible to make the loan happen on time as the bank did not sign any agreements to buy the house. On the other hand working with the person Diane handed the loan off too for finalizing the paper work was very helpful, answered all my questions in a pleasant manner and in general seemed to want to be as helpful as possible.

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(1 of 2 customers found this review helpful)

 
3.0

Not the best experience

By 

from Virginia

Verified Buyer

Comments about HFCU Mortgage Reviews:

The application & approval process was very easy, and that part of the team communicated effectively. My problems came after the approval process. Directions to the buyer about what is needed for the closing need to be given more than 3 business days ahead of time ESPECIALLY for out of state closings. There is moving/travel time involved, so banks aren't always close by. Added stress to an already stressful situation. Additionally, my realtor and I were given misinformation, communication was poor, at best, and multiple issues happened, to the point where the sellers of the house I bought were threatening legal action. Some of this was done by the closing company selected by HFCU, but even when we reqched out to HFCU for help with the situation, we got poor information & service. I never even received an apology for the added stress their misinformation & lack of communication created.

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(2 of 2 customers found this review helpful)

 
5.0

Great Service

By 

from Beverly MA

Verified Buyer

Comments about HFCU Mortgage Reviews:

A pleasant experience

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(2 of 2 customers found this review helpful)

 
5.0

Great Rates Excellent Service

By 

from Haverhill MA

Verified Buyer

Comments about HFCU Mortgage Reviews:

I received a great rate from this credit union. They also kept in touch with me during the whole mortgage process. I saved a ton with their movers advantage program and received 20 percent of my realtors commission towards closing costs. I believe it was around 1,200 back in my pocket. I highly recommend this credit union.

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(2 of 3 customers found this review helpful)

 
5.0

Hanscom was very easy to work with. We recommend them Highly

By 

from madison, ct

Verified Buyer

Comments about HFCU Mortgage Reviews:

We love dealing with real people not automated services. Everyone was efficient and pleasant to deal with. thank you

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(2 of 2 customers found this review helpful)

 
5.0

A credit union for the people!

By 

from Bradford, Massachusetts

Verified Buyer

Comments about HFCU Mortgage Reviews:

HFCU continues to differentiate themselves when it comes to customer experience! The staff are professional, knowledgeable and always willing to go above and beyond! HFCU members have a credit union working for them. This credit union is a winner!

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(1 of 2 customers found this review helpful)

 
5.0

Fantastic Customer Service!

By 

from Lawrence, MA

Verified Buyer

Comments about HFCU Mortgage Reviews:

I was leery of applying for a mortgage; I went online on a Sunday evening and immediately received my approval. The mortgage specialist were very knowledgeable, answered all my questions throughout the whole process. They were prompt, polite and understanding! What a great team! Thank you all!!!

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(0 of 1 customers found this review helpful)

 
5.0

Caring People

By 

from Palm Beach, Florida

Verified Buyer

Comments about HFCU Mortgage Reviews:

I love the HFCU. I got a very good loan.I love the people. I do have to say they were hard to reach by phone and email.

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(1 of 1 customers found this review helpful)

 
3.0

wonderful people to work with however

By 

from branch at Bedford Ma

Verified Buyer

Comments about HFCU Mortgage Reviews:

the staff at Hanscom bank and mortgage department were very helpful and informative however the time it took to get approval from the underwriter was excessively long in our opinion. We were refinancing our loan the first of Sept and jokingly said we leave for Florida in January for the winter. We were assured that would not be any problem as we had most of the paperwork they were looking for. However after many a frantic phone call from us we signed the papers the day before we left!

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(1 of 1 customers found this review helpful)

 
5.0

My recent HELOC experience.

By 

from Boston, MA

Verified Buyer

Comments about HFCU Mortgage Reviews:

My experience in applying for, and the approval of, my recent HELOC from HFCU was outstanding. The Branch Manager Patty at Barnes Bldg. in Boston was professional and extremely helpful. She was very knowledgeable and she went the extra mile with me and my wife to make the process smooth and easy.
I would highly recommend the HFCU loan services to my friends and family.

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If you complete our online application, your request will be assigned to one of our Mortgage Loan Originators: Joshua Rakiey, NMLS Registry #173193 or Diane Stevens NMLS Registry #14171. Our Hanscom Federal Credit Union NMLS Registry # is 410771.