Job Title: Chief Human Resources Officer for Hanscom FCU
Started working at HFCU: November 2019
What do you like best about working at Hanscom FCU? It’s definitely the people who work here. They’re genuine and caring about our members. We have employees who’ve been here for a long time, and that impacts our culture in such a positive way. There’s trust that’s built up over time, there’s credibility there. They understand how decisions are made and how we’ve grown over time, and that’s really valuable to have in an organization.
Tell us about a transformative experience you’ve had since you’ve started working at Hanscom FCU. We’ve been making donations to charitable organizations through our Foundation, and in the last year, we’ve been talking about reinvigorating our connections with them. When an opportunity came up for our senior team to participate on a panel with some of the kids at Crossroads, an organization we support, we jumped at the chance. (Crossroads empowers young people to unlock their potential and positively impact the world. Read more about our work with Crossroads here.)
I was in a virtual panel with our CEO and COO, answering the kids’ questions and telling them about credit unions, what they stand for, and what it’s like to work here, and near the end of the talk, one of the kids asked, “I want to understand budgeting.” My mouth nearly dropped open. We got back to the office and got our Partner Relations onboard to present programming to the kids in camp the following summer that not only taught them about budgeting, but also helped them to understand other financial issues. The whole experience made me realize that we’re not just a financial institution. We’re building real connections with our community, we’re helping people and creating a pipeline of new employees. Experiences like these help you get outside yourself.
What do you like to do in your free time? I like to go to the beach. I ski (favorite place: Waterville Valley). And of course, I love spending time with my kids!
What’s the best book you’ve read recently? The Vanishing Half by Britt Bennett. It was one of those novels where I lost myself in reading it.
What would be your advice for someone starting a career at Hanscom FCU? No matter where you are in your career—just starting out or well down the path—focus on the culture of an organization. You’re not just going into a job; you want to go somewhere where you feel like you belong and you’re valued. At Hanscom FCU, we put a lot of importance on our employees’ internal growth. We’re really proud that our employees choose to stay with us because they know they’re valued. We’re invested in not only their career growth, but who they are as human beings.
At Hanscom FCU, we work with an important set of values: Members First, Integrity, Teamwork, Innovation, and Empathy. Do your values match ours? If you’re looking for a career where your skills will be valued by an organization that shares your values, we’d love to talk. Please visit our Careers page to see our open positions.
Job Title: Service Desk Agent Tier 2 in Hanscom FCU’s Information Technology (IT) department
Started working at Hanscom FCU: July 2019
Claim to Fame: Co-winner of Hanscom FCU’s 2021 Cushman Award, which recognizes employees who exemplify the credit union’s core values.
What’s the best thing you like about your job here at HFCU? Being able to help our employees resolve their issues and bringing a smile to someone’s face after being able to fix an issue they may have had with their equipment.
What are your interests outside of Hanscom FCU? I got my first camera back when I was maybe around 11 or 12. I wasn’t serious about it and had no idea what I wanted to shoot so I just took photos of me and my brother playing around. As a kid, that interest eventually faded out for me and I moved on.
In 2013 I got back from deployment (I was in the U.S. Army) and I bought my first car. It was sporty so I ended up wanting to mod it. I was never really into cars but I wanted to make my car look good. I eventually saw these videos of cars where people were getting these nice shots and thought to myself, “I can do that.” From there I started shooting car shows that eventually turned into a business where I shoot car shows across the New England area.
The project I’m most excited about is the one I’m working on now, which is a documentary for one of the longest running and-well respected shows here in New England. It’s something I’ve never done before and it has been a great learning experience for me as I am stepping out of my comfort zone and trying something new. Another one I’m equally proud of is a fundraiser video that I created for an organization attempting to raise money for those in struggling areas. Knowing that I was able to help them get their message across and get the funding they needed was a great feeling!
What are you looking forward to in the next year? I was recently promoted to the Tier 2 position at HFCU’s Service Desk, so I’m looking to see where this position takes me and how it will help the credit union reach their goals.
If you’re interested in what powers us at Hanscom Federal Credit Union to Do More for our members, learn more about our mission and values.
Job Title: Social Responsibility Manager
Started working at HFCU: April 2018
What does social responsibility mean at Hanscom FCU? It means molding the internal work experience for staff through external opportunities that improve our community. We do this through team-building events, fundraising campaigns, and volunteer activities.
What’s the favorite part of your job? I love interacting and engaging our employees, and getting them excited about all the good things we do for our community like supporting veterans who are recovering from the unseen wounds of war or raising funds to help children who are dealing with serious illness at Boston Children’s Hospital. I enjoy managing the charitable events we do throughout the year; using my creativity to make projects happen is personally rewarding.
What skills do you rely on most in managing Hanscom FCU Charitable Foundation and the social responsibility work you do at the credit union? Resiliency, flexibility, and relationship building are all key skills for managing the work the Foundation does, as well as the work I do within the credit union.
What is something you do outside the office that people might not know about? I sing a mean Karaoke and teach hockey skating lessons to all ages.
If you could have any superpower, what would you choose? The ability to make things appear.
What is the best way to support the work our Foundation is doing? That’s easy! Become a member or make a donation here.
Hanscom FCU Charitable Foundation is a 501(c)(3) nonprofit organization serving organizations in the areas of health, education, and well-being of children; homelessness prevention services; and programs for veterans and their families. One-hundred percent of what we raise is donated with nothing deducted for administrative fees. Become a member today!
Job Title: Vice President, Commercial Lending
Started working at Hanscom FCU: September 2012
Santa and his reindeer landed in your office this year. What’s the story behind that? For the past couple years, I’ve been working with Neal Gouck, a former U.S. Army Airborne Ranger, to finance the construction of an indoor skydiving and parachute simulator at Patriot Place in Foxborough, Mass. Wind tunnels are used as a training aid for skydivers. They’re also a lot of fun for people who are looking for a skydiving experience without actually having to jump out of a plane.
Breaking ground in Foxborough has been delayed, mostly due to the ripple effects of a global pandemic. So it’s totally understandable that Neal was getting impatient.
He’d call and ask if it was possible to get this one thing added to his loan wish list or he’d ask me if he was going to get everything he wanted in his financing.
The last time he asked that, I said, “Look, Neal. It’s like before Christmas, when you ask Santa for everything on your list. You hope you’ll get everything, but sometimes you don’t. You’ll have to wait until Christmas morning to find out what you actually got, and I assure you…Christmas is almost here. Hold tight.”
Christmas eventually came a little early for Neal when his financing came through in December 2020. Santa and his reindeer landed on my desk as a thank you for the work I did pulling this deal for him together.
A multi-million dollar commercial project has a lot of moving parts. We were dealing with vendors who are overseas, which is always a little more difficult than working domestically, but then when you add a pandemic, it adds even more complications and delays. But we got through it and Neal can finally break ground on this project. I’ll always have Santa in my office to remind me of the experience.
Thinking about investing in property? Download our free investment property guide before you put your savings in a rental, a house flip, or commercial property.
Job Title: Human Resources Generalist
Started working at HFCU: November 2019
You have a small but noticeable library in your cubicle. Why do you enjoy reading? I fell in love with reading when I was in college. I had a professor who made us read the books he wrote. At first I thought he just wanted us to buy them so he could make money, but he was so passionate about politics and history in his books that I ended up buying all of them. He helped me see history in a different way, from a different perspective. I also had a professor obsessed with Don Quixote. From there, I started reading drama, horror, and thrillers. I always prefer reading a book to watching the movie about the book because a book lets me make up my own movie in my head.
It seems like everyone says they want to read more, but there are distractions like social media, streaming services, and life that get in the way. Do you have a tip that can help people carve out time to read? Reading gives you an opportunity to escape reality, and it's actually a healthy choice for escaping! You can listen to audiobooks while you exercise, or even if you just have five minutes here and there, you can get some reading time in. And most of the time, you'll end up reading more than five minutes. You just have to pick up the book and start reading.
What do you enjoy reading the most? I like to read motivational books because I like to learn about new ways of doing things or new habits that'll help me be more effective. I also like horror, thriller, and romance novels, plus history and drama. Basically I like anything that I can't put down once I start reading!
What are you reading now? I'm reading The 5-Second Rule, a motivational book by Mel Robbins, and two Stephen King novels.
You seem to enjoy reading about personal finance, too. What personal finance book has made the most impact on you? Definitely Dave Ramsey's Money Makeover. I was skeptical about it at first because I had been working in banking for ten years and knew how to help others get out of debt. But I realized I never thought about my own finances...I was thinking because my bills were paid, I was in good shape. I decided to follow his "baby steps" so I could do things I wanted, like travel and buy a home, without having any debt. Following those "baby steps" has helped me stay out of debt, and it feels good!
What do you like best about working at Hanscom FCU? I came here from a big bank, and this is a much smaller environment. I love it because it feels like a big family. Hanscom FCU genuinely takes care of its employees and members; this is something I have personally experienced. At the end of the day, even a tough one, I don't feel burnout because I know my co-workers have my back and I have their support.