If your Online/Mobile account is locked out, please contact our Online Account Access HD support at 855-731-9078 to have your account unlocked.
If you need additional help resetting your password please review the information below.
How can I reset my Online Account Access Password?
If you are logging into Online Access HD for the first time (and you used Online Access in our old system), you can reset your password by entering your member number in the Login ID box and clicking "submit." On the password screen, leave the password box blank and put a checkmark in the "Forgot Password" box. Click "Login" and follow the prompts.
If you have already logged into Online Access HD, please make sure you are logging in with your user Login ID instead of your member number. If you do not remember your password, enter your user Login ID in the Login ID box and click "submit." On the password screen, leave the password box blank and put a checkmark in the "Forgot Password" box. Click "Login" and follow the prompts.
If you do not remember your user Login ID or get an error saying your account is locked out, please contact our Online Account Access HD support at 855-731-9078. A representative is available 24/7 to assist you. They can assist in unlocking your account, assist you with your user log-in ID or help you log into your account.
A step by step video "Forgot Password?" is available on our help page to assist you with resetting your password. You can find it here.
The default settings in most browsers will allow you to log in to Online Access HD. The following browsers are currently certified for Online Access HD, Bill Payment and our other Online Services:
Visit Google Play (for Android) or the iTunes Apple Store (for iPhone/iPad/iPod Touch) or Amazon (for Kindle) and search for "Hanscom FCU" to download out mobile app. Once you download the app you can login using the same credentials as Online Access HD. Take charge of your finances on-the-go.
iTunes Apple Store iPhone, iPad and iPod Touch are registered trademarks of Apple, Inc. Google Play and Android are trademarks of Google, Inc. Kindle is a trademark of Amazon.com, Inc.
Stay close to your money.
To use the app, download our Hanscom FCU Mobile Access app on your Apple (iOS) mobile device, log in to the app and activate Apple Watch under the Settings menu.
Secure Delivery Contact Information for online access/mobile app access (two factor authentication options are phone, e-mail or sms text)
How to change your Secure Delivery Contact information so you can register your web browsers or mobile devices.
Once inside the Security Preferences you can access and make changes to existing Secure Delivery options or add new phone, phone sms text number or e-mail.
See options below
Once you have added your option click on the "Check" icon to save changes
Issues keeping your web-browser registered after entering in the secure access code/token using Internet Explorer 11, Microsoft Edge, Google Chrome, Firefox and Safari
If your experience issues with secure access code web browser registration from HFCU online access, it may be an issue with your web-browsers settings, not to retain/keep the secure access token after you finish our online session or if you restart your web-browser. Below are examples of each web-browser and where you might find the setting to fix this issue.
Internet Explorer 11: Look under “Tools/Internet Options” make sure “Delete browsing history on exit” is not check off.
Microsoft Edge: Click on the three dots in the top right corner to expand the menu and select “Settings” then under Clear browsing data click on “Choose what to clear” make sure under “Always clear this when I close the browser” is set to “OFF”
Google Chrome: Click on the three dots in the top right corner to expand the menu and select “Settings” then look under “Privacy and Security” select “Clear browsing data” you can un-check the option under “Cookies and other site data” to make sure the HFCU secure access code does not get wiped out when you do “Clear data” on Google Chrome.
Firefox: Click on the three bars in the top right corner to expand the menu and select “Options” then look to the left of this page and select “Privacy & Security” scroll down to “History” and look for the History option and make sure it’s to “Firefox will Remember history” you do not want it listed as “Never remember history”
Safari: Open Safari and access “Preferences” then click on “Privacy” look under “Cookies and website date” make sure “Always allow” has been selected.
Enabling Text Access
1: Log into HFCU online access
2: Once inside your profile under the Dashboard select “Settings” and then click on “Text Enrollment”
3: Under the title Text Enrollment set the service to “ON”
4: Under “SMS Text Number” enter your phone number and on this same page click/check “Agree To Terms” click “Save”
5: Next still under “Settings” select “Account Preferences” under each account set the “SMS/Text” option to “ON”
See list of commands below.
COMMANDS - text to 226563
To sign up for online access for the first time, open the enrollment form by clicking on Enroll in the Online Access HD box on our home page.
New User Enrollment page
Using a mobile device or tablet
The App Store (i.e. Apple)
Google Play (i.e. Android)
Using a computer or scanner:
Windows 7 or greater or MAC OS X 10.8 ( supported using Load or Zero-Client features only)
Browsers (current version and one version prior supported):
EasyDeposits accepted by us before 4:00 PM Eastern time on a business day will be credited the same day. Deposits accepted after 4:00 PM Eastern time or on a non-business day may be credited on the next business day. Checks may be subject to holds of 2-5 business days. Learn more about holds.
EasyDeposits made be made up to the following amounts:
|*For purposes of the "monthly" transfer limits for the EasyDeposit service, a month means the thirty (30) calendar days.|
The following checks can not be scanned with EasyDeposit:
Internet Explorer for Windows Users
The first time you use EasyDeposit look for the Information Bar at the top of your Internet Explorer browser window and follow the instructions. You will be prompted to install an ActiveX control called EZTwainX by Dosadi. You may opt to install the Java application by clicking on "Use the Java version instead" in the middle of your browser window. More Java information below.
Firefox for Windows/MAC and Safari Users
The first time you use EasyDeposit you will be prompted to run the Java application rdcjava by Member-Data. Java 1.5.11 or higher is required to use EasyDeposit. If you do not have Java installed, you will be prompted to download the latest version of the Java software (free download: www.java.com).
Apple Pay allows you to make purchases with your with your iPhone 6, iPhone 6 Plus, iPad Air 2, iPad mini 3, and Apple Watch that is paired with either your iPhone 5, 5c, 5s, 6 or 6 Plus.
Unique security features built right into your Apple device ensure that your transactions are private and your card information is not stored on your phone or shared with a merchant.
You can add your card in a few easy steps. The process for adding a card is a little different between your iPhone, iPad, and Apple Watch.
iPhone 6 or iPhone 6 Plus:
iPad Air 2 or iPad mini 3:
If requested, follow additional steps to verify your card. After you confirm your Hanscom FCU ATM & Check Card has been added to your mobile device, you’re ready to use it in Apple Pay.
To pay in stores, you will need an iPhone 6 or iPhone 6 Plus. To pay within apps, you will need an iPad Air 2 or iPad Mini 3 with a Touch ID™ or passcode on your device and an iCloud® account. Apple Pay is also available on the Apple Watch.
Yes, there is no charge to use Apple Pay. However, depending on your data plan, message and data rates may apply.
Yes, when you use Apple Pay, you get an added layer of security. Your Hanscom FCU card number is not stored on your phone or given to the merchant, so it can’t be used for fraudulent purchases. A unique Digital Account Number is created specifically for your device.
Additionally, you will be required to use either your fingerprint with the Touch ID fingerprint sensor or a secure passcode to complete a purchase.
Detect Safe Browsing (DSB) from Easy Solutions® is an innovative tool created to protect the final users from the electronic fraud modalities commonly used on the Internet.
Within the protection capabilities of the application, you will find a connection analysis and system-scanning feature. Such scanning identifies three possible attacks:
We chose Easy Solutions because they have proven to be one of the industry’s most innovative providers of integrated fraud prevention solutions. Easy Solutions automates the time-sensitive and manual risk management processes encountered by every security team, and it will better enable us to respond faster and more efficiently to every type of threat.
Get started now and take advantage of this free anti-fraud protection:
If your device does become infected with malware, DSB protects you in the following ways:
You can verify DSB is running by looking for the small Security Shield icon on your taskbar.