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Online Access Help

Forgot Login ID?  |  Forgot Password?  |  Enroll in Online/Mobile Access

FAQs

4 Best Practices To Protect Your Online Access HD Account

  • Locked out of Online/Mobile Access?

                                                                                                                                                                                                      

    How can I reset my Online Account Access Password?

    If you are logging into Online Access HD for the first time (and you used Online Access in our old system), you can reset your password by entering your member number in the Login ID box and clicking "submit." On the password screen, leave the password box blank and put a checkmark in the "Forgot Password" box. Click "Login" and follow the prompts.

    If you have already logged into Online Access HD, please make sure you are logging in with your user Login ID instead of your member number. If you do not remember your password, enter your user Login ID in the Login ID box and click "submit." On the password screen, leave the password box blank and put a checkmark in the "Forgot Password" box. Click "Login" and follow the prompts.

    If you do not remember your user Login ID or get an error saying your account is locked out, please contact our Online Account Access HD support at 800-656-4328. They can assist in unlocking your account, assist you with your user log-in ID or help you log into your account.

    A step by step video "Forgot Password?" is available on our help page to assist you with resetting your password. You can find it here.

  • Browser Configuration Information

    Browser Configuration Information

    The default settings in most browsers will allow you to log in to Online Access HD. The following browsers are currently certified for Online Access HD, Bill Payment and our other Online Services:

    • Internet Explorer 11.x (Windows)
    • Microsoft Edge 42.x or hider
    • Mozilla Firefox 68.x or higher
    • Safari 10.x or higher
    • Google Chrome 74.x or higher

    Learn more about specific browser configuration recommendations.

    Still have questions?  Contact member services.

  • How do I download the Hanscom FCU Mobile App?

                                                                                                                                                                                                        

    Visit Google Play (for Android) or the iTunes Apple Store (for iPhone/iPad/iPod Touch) or Amazon (for Kindle) and search for "Hanscom FCU" to download out mobile app. Once you download the app you can login using the same credentials as Online Access HD. Take charge of your finances on-the-go.

    iTunes Apple Store iPhone, iPad and iPod Touch are registered trademarks of Apple, Inc. Google Play and Android are trademarks of Google, Inc. Kindle is a trademark of Amazon.com, Inc.

    Get fast convenient access to your accounts through our apps

    • Check balances
    • Pay bills
    • Deposit checks
    • View history and pending items
    • Find ATM/Branch locations
    • Transfer funds between accounts

    Apple Watch

    Stay close to your money.

    • View account balances and recent transactions at a glance without having to log into Online Access.

    To use the app, download our Hanscom FCU Mobile Access app on your Apple (iOS) mobile device, log in to the app and activate Apple Watch under the Settings menu.

    Deposit Checks

    • Make secure check deposits 24/7 
    • Log on to Online Account Access and click on "Deposit Checks" under the Transactions menu to get started.
    • Deposit Checks online to build your balances without a trip to a branch or ATM. With the mobile app you’ll have the freedom to deposit checks whenever you want – so you’re always in control of your money.

  • Secure Access Code

    Secure Delivery Contact Information for online access/mobile app access (two factor authentication options are phone, e-mail or  sms text)

    How to change your Secure Delivery Contact information so you can register your web browsers or mobile devices.

    • First log into online access at www.hfcu.org
    • Under Menu or Dashboard select and click on Settings
    • Next select Security Preferences

    • Once inside the Security Preferences you can access and make changes to existing Secure Delivery options or add new phone, phone sms text number or e-mail.

      See options below

      • New Email Address
      • New Voice Number
      • New Text Number

    Once you have added your option click on the "Check" icon to save changes

  • Browser Not Registering

       Issues keeping your web-browser registered after entering in the secure access code/token using Internet Explorer 11, Microsoft Edge, Google Chrome, Firefox and Safari

       If your experience issues with secure access code web browser registration from HFCU online access, it may be an issue with your web-browsers settings, not to retain/keep the secure access token after you finish our online session or if you restart your web-browser. Below are examples of each web-browser and where you might find the setting to fix this issue.

    Internet Explorer 11: Look under “Tools/Internet Options” make sure “Delete browsing history on exit” is not check off.

    Microsoft Edge: Click on the three dots in the top right corner to expand the menu and select “Settings” then under Clear browsing data click on “Choose what to clear” make sure under “Always clear this when I close the browser” is set to “OFF”

    Google Chrome: Click on the three dots in the top right corner to expand the menu and select “Settings” then look under “Privacy and Security” select “Clear browsing data” you can un-check the option under “Cookies and other site data” to make sure the HFCU secure access code does not get wiped out when you do “Clear data” on Google Chrome.

    Firefox: Click on the three bars in the top right corner to expand the menu and select “Options” then look to the left of this page and select “Privacy & Security” scroll down to “History” and look for the History option and make sure it’s to “Firefox will Remember history” you do not want it listed as “Never remember history”

    Safari: Open Safari and access “Preferences” then click on “Privacy” look under “Cookies and website date” make sure “Always allow” has been selected.

  • Enabling Text Access

    Enabling Text Access

    1: Log into HFCU online access 

    2: Once inside your profile under the Dashboard select “Settings” and then click on “Text Enrollment”

    3: Under the title Text Enrollment set the service to “ON”

    4: Under “SMS Text Number” enter your phone number and on this same page click/check “Agree To Terms” click “Save”

    5: Next still under “Settings” select “Account Preferences” under each account set the “SMS/Text” option to “ON”

    See list of commands below.

    COMMANDS - text to 226563

    • Balance(s): BAL or BAL
    • History: HIST
    • Transfer: XFER
    • List of Commands: LIST
    • Contact us: HELP
    • Stop Text Access: STOP

Enrollment

Here are step by step instructions to get you up and running

To sign up for online access for the first time, open the enrollment form by clicking on Enroll in the Online Access HD box on our home page.

New User Enrollment page

  • Complete the information requested on the Enrollment Form
  • Select a user name for your access, click the CONTINUE Button
  • A pop up box will confirm your enrollment, click the CONTINUE Button
  • Select a delivery method to receive a Secure Access Code
  • Enter the Secure Access Code into the pop up box, click the SUBMIT Button
  • Set a new password, click the SUBMIT Button
  • Verify your contact information and notify us if anything is incorrect, click the NEXT Button
  • Review the Terms and Conditions and Accept to proceed
  • Register the device if it is a private computer that you trust
  • Do not register the device if you are enrolling on a public computer or one that is used by multiple people
  • Upon your selection, the Account Overview page will open

Tutorial Videos

Deposit Check

  • What is EasyDeposit?
    • Make secure check deposits 24/7 from your computer or mobile device.
    • No envelopes, stamps, waiting in line, or getting out of your chair.
    • Best of all, you'll see your deposit posted to your account without any trips to a branch or a mailbox.
  • What are the system requirements to use EasyDeposit?

    Using a mobile device or tablet

    The App Store (i.e. Apple)

    • iOS 7 or greater
    • iPhone 4 or higher
    • iPod touch 4S or higher
    • iPad 2, 3, 4 and iPad mini

    Google Play (i.e. Android)

    • Android OS 4 or greater
    • No “Small Screen” support, i.e. all but “QVGA” 240wX320h

    Using a computer or scanner:

    Windows 7 or greater or MAC OS X 10.8 ( supported using Load or Zero-Client features only)

    Browsers (current version and one version prior supported):

    • Internet Explorer®
    • Firefox
    • Chrome (Windows only)
    • Safari (MAC only)
    • High-speed Internet connection
      • TWAIN compliant document scanner

     

  • How do I deposit a check using EasyDeposit Mobile?
    • Log on to MOBILE Access. PLEASE  NOTE: You must enroll in Online Access before you can log in to Mobile Access.
    • Tap on Mobile Deposit 
    • Select one of the accounts from the drop-down menu
    • Enter the check amount
    • Endorse the back of the check:
      • Write words “For mobile deposit only at Hansom FCU”
      • Write Membership Number and Account Number to which the item is being deposited.
      • Sign the check
    • Take a picture of the front and back of the check
    • Tap Submit Deposit

    EasyDeposits accepted by us before 4:00 PM Eastern time on a business day will be credited the same day. Deposits accepted after 4:00 PM Eastern time or on a non-business day may be credited on the next business day. Checks may be subject to holds of 2-5 business days. Learn more about holds.

  • What are the EasyDeposit limits?

    EasyDeposits made be made up to the following amounts:

    Limit Amount Alert Me
    Per Deposit $10,000
    Per Day $10,000
    Monthly Limit*1 $50,000
    *For purposes of the "monthly" transfer limits for the EasyDeposit service, a month means the thirty (30) calendar days.
    • 1For purposes of the "monthly" transfer limits for the EasyDeposit service, a month means the thirty (30) calendar days.↵

  • What types of checks cannot be submitted with EasyDeposit?

    The following checks can not be scanned with EasyDeposit:

    1. Savings Bonds
    2. Foreign Checks
    3. Checks made out to a Third Party
    4. Checks previously endorsed by Hanscom FCU
    5. Checks written from your account at another financial institution
    (For example: Jane Doe writes a check from her checking account at ABC Credit Union to deposit in her Hanscom FCU checking account).
  • How long should I hold onto my check after I scan it with EasyDeposit?
    After you mark the original check "scanned" or "processed", you should securely store the check for 45 days from the time you receive notice from us that the check has been accepted.
  • Installing Scanner Controls
    You must install either an ActiveX control or Java application on your computer in order for EasyDeposit to communicate with your scanner. Administrator rights may be required to install these controls. Users of Internet Explorer for Windows may opt to use either the ActiveX control or the Java application. Users of Firefox for Windows or MAC and Safari for MAC must use the Java application.
  • Can I use any browser?

    Internet Explorer for Windows Users

    The first time you use EasyDeposit look for the Information Bar at the top of your Internet Explorer browser window and follow the instructions. You will be prompted to install an ActiveX control called EZTwainX by Dosadi. You may opt to install the Java application by clicking on "Use the Java version instead" in the middle of your browser window. More Java information below.

    Firefox for Windows/MAC and Safari Users

    The first time you use EasyDeposit you will be prompted to run the Java application rdcjava by Member-Data. Java 1.5.11 or higher is required to use EasyDeposit. If you do not have Java installed, you will be prompted to download the latest version of the Java software (free download: www.java.com).

Apple Pay FAQs

  • What is Apple Pay?

    Apple Pay allows you to make purchases with your  with your iPhone 6, iPhone 6 Plus, iPad Air 2, iPad mini 3, and Apple Watch that is paired with either your iPhone 5, 5c, 5s, 6 or 6 Plus.

     

    Unique security features built right into your Apple device ensure that your transactions are private and your card information is not stored on your phone or shared with a merchant.

  • How do I add my Hanscom FCU cards to Apple Pay?

    You can add your card in a few easy steps. The process for adding a card is a little different between your iPhone, iPad, and Apple Watch.

     

    iPhone 6 or iPhone 6 Plus:

     

    1. Open Passbook and tap the plus sign.
    2. Position your card in the camera frame to automatically enter your card information. Enter the security code found on the back of your card, and fill in any remaining fields.

     

    iPad Air 2 or iPad mini 3:

     

    1. Go into Settings and tap Passbook & Apple Pay.
    2. Tap Add Credit or Debit Card.
    3. Position your card in the camera frame to automatically enter your card information. Enter the security code found on the back of your card, and fill in any remaining fields.

     

    Apple Watch:

     

    1. Open the Apple Watch app on your iPhone 5 or 6 (must be running iOS 8.2 or higher) and tap select Passbook & Apple Pay.
    2. Tap Add Credit or Debit Card.
    3. Position your card in the camera on your iPhone to automatically enter its information. Enter the security code found on the back of your card.


    If requested, follow additional steps to verify your card. After you confirm your Hanscom FCU ATM & Check Card has been added to your mobile device, you’re ready to use it in Apple Pay.

  • What do I need to use Apple Pay?

    To pay in stores, you will need an iPhone 6 or iPhone 6 Plus. To pay within apps, you will need an iPad Air 2 or iPad Mini 3 with a Touch ID™ or passcode on your device and an iCloud® account. Apple Pay is also available on the Apple Watch.

  • Is Apple Pay free?

    Yes, there is no charge to use Apple Pay. However, depending on your data plan, message and data rates may apply.

  • Is Apple Pay safe?

    Yes, when you use Apple Pay, you get an added layer of security. Your Hanscom FCU card number is not stored on your phone or given to the merchant, so it can’t be used for fraudulent purchases. A unique Digital Account Number is created specifically for your device.

     

    Additionally, you will be required to use either your fingerprint with the Touch ID fingerprint sensor or a secure passcode to complete a purchase.

Detect Safe Browsing

  • What is Detect Safe Browsing, and why is it important?

    Detect Safe Browsing (DSB) from Easy Solutions® is an innovative tool created to protect the final users from the electronic fraud modalities commonly used on the Internet.

    Within the protection capabilities of the application, you will find a connection analysis and system-scanning feature. Such scanning identifies three possible attacks:

    • Malware:  Malicious software that attempts to affect the information integrity of the device.
    • Phishing:  Web site impersonation performed by a non-authorized third party to get confidential information for criminal purposes.
    • Pharming:  Manipulation of system information performed by non-authorized users, who re-direct the access from real web sites to fake sites and thus commit fraud.
  • Who is Easy Solutions, and why is Hanscom FCU using them to provide me additional protection?

    We chose Easy Solutions because they have proven to be one of the industry’s most innovative providers of integrated fraud prevention solutions. Easy Solutions automates the time-sensitive and manual risk management processes encountered by every security team, and it will better enable us to respond faster and more efficiently to every type of threat.

  • How do I download DSB?

    Get started now and take advantage of this free anti-fraud protection:

    1. Click on Download Windows or Download MAC to download the installer
    2. Once downloaded, simply run the installer and allow for the software to be placed on your device
    3.  You can verify DSB is running by looking for the small Security Shield icon on your taskbar
  • If my device becomes infected with Malware, what does DSB do?

    If your device does become infected with malware, DSB protects you in the following ways:

    • It will notify you of the infection
    • It lets you know what processes have been blocked
    • It allows you to continue to visit our protected Online Access site and complete your activity
  • How do I know that DSB is running?

    You can verify DSB is running by looking for the small Security Shield icon on your taskbar.