Temporary Changes to Branch Availability

All branches are closed Thursday, November 26, 2020, in observance of Thanksgiving Day. 

Click here to see temporary changes to branch availability at our Bedford, Cambridge (Mt. Auburn Hospital), Concord, Dorchester (South Bay Center), JFK, McCormack, MITRE Bedford, MITRE McLean (Virginia), Moakley, Natick, and O'Neill branches.

Telephone Account System

Overview

X-TEL is our automated account system that provides account information over the telephone 24 hours a day, 7 days a week.

You can check your balance, transfer funds, hear a list of recent transactions, see if a check has cleared, even make a loan payment, even when our branches are closed. Simply call us at 800-656-4328 and select option 1. Follow the prompts to enter your member number and your four to eight character X-TEL Password to gain secure access to your information.

Get Started

You can access your account by telephone using our X-TEL system,  24 hours a day, 7days a week. Just follow these easy steps:

  • Dial 800-656-4328 on any touch-tone phone and choose option 1.
  • You will be asked to enter your Member Number (do not use any leading zeros).
  • When prompted, enter your X-TEL Password (4-8 letters/numbers).
  • Follow the guided menus.