My only complaint is that the terms of my loan changed at the last possible minute. When I went to the bank to sign for the loan about an hour before picking up the car, I learned that I had only been approved for a 30 month loan instead of the 36 month I was originally told. This meant that my monthly payments are now roughly $50 more than I had planned for. Because I was to pick up the car right after signing the loan, I had no choice but to accept the terms, otherwise I'd most likely have to go another week without a car. Overall the process was smooth and quick, but it's not fair to put your customers in a position where they basically don't have a choice.

Justin

Waltham

Abian did a great job and explained the refinance very well.

AH.

Virginia

The loan process was simple and with no hassle. I was very pleased with the efficiency.

Buyer

Warrenton, VA

I have been a member for over 30 years and have always received excellent customer service.

GOPACKGO

Gloucester, MA

I had a great experience, everything was fast and easy, great customer service, happy to become a member

Jess

Rhode Island

Maria and Julie at the JFK branch have been extremely helpful in refinancing a car loan for me. They went out of their way to make it easier for me to sign paperwork without having to come into a branch office. They were always pleasant, thoughtful, helpful, provided explanations and help. I could not be more satisfied with this experience with Hanscom Federal Credit Union and am telling my friends and family about my positive experiences.

Mimi

Framingham

Great customer service, lower rate available after applying, and no hassle or runaround.

Bruce

Boston metro

I applied for a re-finance of an auto loan through Hanscom Federal Credit Union and the process could not have been easier. It starts with great customer service. Employees at HFCU just make you feel welcome. They take the time to answer any and all questions you have, whether by email, phone or face to face. I can tell they have my best interest in mind at all times. Then there's the numbers. I was able to reduce my auto loan rate by more than 5% which also reduced my monthly payment and seven months off my loan! They don't just talk the talk, they walk the walk! As I see it, there is no reason you should not switch from wherever you are now to Hanscom Federal Credit Union!

Buckminster

Middlesex County, MA

Process was easy. Loan officer was very helpful and informative.

Bob

Braintree, MA

As always, the O'Neill Branch was excellent in all facets of my request. The are the best.

Mike

Boston, Ma

Very easy and convenient process with Matt.

Mrs. Carvalho

Waltham, MA

Ciara was absolutely amazing to work with she provided everything I needed was pleasant and efficient. Couldn't be more satisfied

Jay

Framingham ma

Have had a dozen or so loans through Hanscom always a great experience

Matt

Massachusetts

Tammy was great, she was able to process my application in no time. She also explained to me the Better Than A Lease Program with details making sure that I understood the process from the beginning to the end.

abemar251

Acton, MA

This was a quick and easy process. I would recommend to my friends and family.

Nikki

Massachusetts

Staff was great and very friendly

Mr. & Mrs. Subaru

Massachusetts

Excellent product and great customer service.

TJag

Watertown, MA

This is my 4th vehicle loan with HFCU and they are by far the best lending institution I have ever dealt with! They make the process beyond easy and Carol is the BEST!

Eric

Warren, RI

I really like the representatives that have served me recently and throughout the 5+ years I have been with Hanscom FCU.

Jeff D

Brockton, MA

Very happy with Hanscom. People are very nice and very helpful. No one is pushy and all are interested in helping you the best they can. I'm a lifetime member.

Danny

Billerica Massachusetts