My only complaint is that the terms of my loan changed at the last possible minute. When I went to the bank to sign for the loan about an hour before picking up the car, I learned that I had only been approved for a 30 month loan instead of the 36 month I was originally told. This meant that my monthly payments are now roughly $50 more than I had planned for. Because I was to pick up the car right after signing the loan, I had no choice but to accept the terms, otherwise I'd most likely have to go another week without a car. Overall the process was smooth and quick, but it's not fair to put your customers in a position where they basically don't have a choice.