Customer Service was okay. We traveled over 2 hours to get to the credit union, on a Sunday. They paperwork was not correct. We were told if we changed it we would have to come back during the week. Customer service was sure if changes could be made without losing everything. After, what seems a long time,speaking to the manager on duty she gave it a try and then walked away. She came back a few minutes later with new paperwork. She was not friendly or knowledgable.

none

NH

The employees really went above and beyond. Biggest thing - they followed up every time they said that they would. It doesn't seem like much, but in this day in age it really means the world that they value my time as much as their own. Thanks Hanscom!

Crislaw

Bedford, MA

Alix B went above and beyond to help resolve my loan inquiry. She has excellent customer service skills and I am very satisfied with the level of care I received concerning my loan.

Matt

ashland, massachusetts

FORMER MARINE VETERAN

THE VETERAN

Mass

Great credit union

Pf

Lowell

Love this bank

Mike

Chelmsford

Great credit union I've been with them since the 80s. Every time I need a loan I get. Keep up the the good work.

Faye

Mattson, ma

They are awesome!

Tee

Boston

Annita was very friendly and welcoming when I applied to open the account. She coordinated all the paperwork and worked in my schedule to get papers signed. It was fast and easy. Annita treated me like a valued customer which is a stark contrast with other bank experiences where the staff are typically rude and the wait times are very long. I really enjoyed my experience.

Theresa

Mclean VA

Setting up my personal loan was easy and took no time at all.

JJ

Lowell, MA